Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 25 Oct 2019 07:41:48 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    regarding my  Order #6448423695 (done on Friday 18 Oct) and Order #6448580449 (done on Saturday 19 Oct) which should be collected from Max Store in Al Jubail.  I want to know when can I collect them
I already asked on Tuesday and Wednesday and Thursday and each time you says it will arrive soon within max 2 days and still not receive the message to go and collect them.           11:14 AM, 25th Oct                 Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           11:15 AM, 25th Oct                 Fauzan                   May I request you to please stay on-hold while I retrieve the information.           11:15 AM, 25th Oct                 Fauzan                   We really apologise for the inconvenience that caused           11:18 AM, 25th Oct                 Fauzan                   we will raised a request to the relevant team to deliver the order as soon as possible and we will update you on your email           11:20 AM, 25th Oct                 Fauzan                   Is there anything else I can help you with?           11:23 AM, 25th Oct                   User                    each time you tell me you will r
 aise and issue and someone will reply on you but no action happen           11:24 AM, 25th Oct                   User                    I only receive an email that i will receive the orders after 2 days and also nothing get ready.           11:24 AM, 25th Oct                 Fauzan                   We are sorry for the inconvenience and please allow us 24 to 48 hours to solve this issue           11:25 AM, 25th Oct                   User                    if you check my chat history you will find that I receive same message "allow us 24 to 48 hours to solve the problem"
I want to know what is the problem and what are the items that isn't ready in the order or all of it isn't ready           11:26 AM, 25th Oct                 Fauzan                   actually your order is still under shipping to the store           11:27 AM, 25th Oct                 Fauzan                   and we are already raised a request to deliver the order as soon as possible           11:28 AM, 25th Oct                   User                    why it take all this time to ship to store, while making order it says 2-3 days for collect, now pass around 8 days           11:28 AM, 25th Oct                 Fauzan                   we are sorry for the delay           11:29 AM, 25th Oct                 Fauzan                   Is there anything else I can help you with?           11:35 AM, 25th Oct                 Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           11:37 AM, 25th Oct                 Fauzan                   As we ha
 ve not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:41 AM, 25th Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/210113