Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Oct 2019 12:38:14 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi ... i made an order ( Your order 7657897252 has been cancelled )           03:54 PM, 24th Oct                   User                    and I cancelled it by mistake           03:54 PM, 24th Oct                   User                    How can i. Return it           03:55 PM, 24th Oct                   User                    ???           03:55 PM, 24th Oct                 Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           03:55 PM, 24th Oct                 Fauzan                   May I request you to please stay on-hold while I retrieve the information.           03:55 PM, 24th Oct                 Fauzan                   please create a new order           03:57 PM, 24th Oct                 Fauzan                   due to the item has been cancelled           03:57 PM, 24th Oct                 Fauzan                   Is there anything else I can help you with?           03:57 PM, 24th Oct                 Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           03:59 PM, 24th Oct                   User                    But if i made a new order its not the same price           04:00 PM, 24th Oct                 Fauzan                   We are sorry for that           04:01 PM, 24th Oct                   User                    how can i fix that           04:02 PM, 24th Oct                   User                    ?           04:02 PM, 24th Oct                 Fauzan                   the item has been cancelled and if you want the item you have to create a new order           04:04 PM, 24th Oct                 Fauzan                   Is there anything else I can help you with?           04:07 PM, 24th Oct                   User                    Ok           04:08 PM, 24th Oct                 Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           04:08 PM, 24th Oct                   User                    put if I receive the item and paid for it           04:08 PM, 24th Oct                   User                    But it was cancelled           04:08 PM, 24th Oct                   User                    How can i fix that           04:09 PM, 24th Oct                 Fauzan                   can you please elaborate your inquiry more clarity           04:10 PM, 24th Oct                   User                    If I received the order and paid for it before the delivery man get the cancellation           04:11 PM, 24th Oct                 Fauzan                   its mean your are already paid for the item which you have canclled           04:13 PM, 24th Oct                   User                    Yes           04:13 PM, 24th Oct                   User                    Is that a problem           04:13 PM, 24th Oct                 Fauzan                   can you speak arabic           04:14 PM, 24th Oct                   User                    Doesn’t the money get pending           04:14 PM, 24th Oct                   User                    ?           04:14 PM, 24th Oct                   User                    Yes           04:15 PM, 24th Oct                 Fauzan                   so can we speak in Arabic to understand you better           04:15 PM, 24th Oct                   User                    اكيد           04:15 PM, 24th Oct                   User                    الموضوع صار الغاء بالغلط الى طلبي بس وصلني ودفعت المبلغ           04:16 PM, 24th Oct                   User                    الحين متصلين حقي يقولون ان المبلغ معلق           04:16 PM, 24th Oct                   User                    شلون           04:16 PM, 24th Oct                   User                    ؟           04:16 PM, 24th Oct                 Fauzan                   الرجاء اعلامنا كم المبلغ الذي تم دفعه           04:17 PM, 24th Oct                   User                    ١٣.٨           04:17 PM, 24th Oct                 Fauzan                   وهل لديكم اي ايصال للدفع           04:17 PM, 24th Oct                   User                    لا           04:17 PM, 24th Oct                   User                    لا           04:17 PM, 24th Oct                 Fauzan                   لمن تم تسليم المبلغ كاملا           04:18 PM, 24th Oct                   User                    Your order 7657897252 has been delivered. Come back soon!           04:19 PM, 24th Oct                   User                    رجل التوصيل تبع سنتربوينت           04:19 PM, 24th Oct                 Fauzan                   حسب البيانات المسجلة لدينا فقد تم توصيل منتج واحد من قبل سنتربوينت           04:21 PM, 24th Oct                 Fauzan                   عفوا من قبل ارامكس           04:21 PM, 24th Oct                   User                    نعمً           04:21 PM, 24th Oct                   User                    واليوم سنتر بوينت           04:21 PM, 24th Oct                   User                    قبل ساعه وحدة           04:22 PM, 24th Oct                 Fauzan                   يعني انه تم استلام المنتج ام لا           04:22 PM, 24th Oct                   User                    تم استلام المنتج           04:22 PM, 24th Oct                   User                    تم استلام منتج من قبل ارامكس           04:24 PM, 24th Oct                   User                    واستلام منتج من سنتر بوينت           04:24 PM, 24th Oct                 Fauzan                   سيتم رفع طلب للجهات المختصة للنظر في المووضوع           04:25 PM, 24th Oct                   User                    Sure           04:26 PM, 24th Oct                   User                    Thanks           04:26 PM, 24th Oct                 Fauzan                   هل لديك أي استفسار آخر يمكنني مساعدتك به؟           04:27 PM, 24th Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/209584