Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 24 Oct 2019 10:33:14 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello. I need to check when your staff will come to take back the wrong item which I've received at my last online purchase.           01:57 PM, 24th Oct                 Mohammad                   Hi
	This is Shafeeque
	Can you please provide the Order no.           01:58 PM, 24th Oct                   User                    The order number is MX9756843883           01:58 PM, 24th Oct                   User                    I've called your call center more than 10 times, I've dropped your support team few emails... and still the issue is not resolved...           02:00 PM, 24th Oct                 Mohammad                   have you placed return request?           02:01 PM, 24th Oct                   User                    Few guys from your call center assured me they have placed it           02:02 PM, 24th Oct                   User                    Is there any mark that the request is placed?           02:02 PM, 24th Oct                   User                    They even asked my home address already. 3 days passed, no any action performed.           02:02 PM, 24th Oct                 Mohammad                   sorry as i can see there is no return request placed           02:02 PM, 2
 4th Oct                 Mohammad                   kindly place a return request           02:03 PM, 24th Oct                   User                    I'm very disappointed... How come...           02:03 PM, 24th Oct                 Mohammad                   to get items collected           02:03 PM, 24th Oct                   User                    Could you please place a request?           02:03 PM, 24th Oct                   User                    I cannot place it from my side           02:03 PM, 24th Oct                   User                    I've tried already           02:03 PM, 24th Oct                 Mohammad                   sorry since order is delivered we can't place           02:04 PM, 24th Oct                 Mohammad                   but you can           02:04 PM, 24th Oct                   User                    It was not delivered. I've collected it through Click and Collect           02:05 PM, 24th Oct                 Mohammad                   yes  
          02:05 PM, 24th Oct                   User                    I can't put a return request as the item is lingerie. But it's not my mistake they've put the wrong item to my purchased items           02:06 PM, 24th Oct                   User                    At your website it is mentioned support team can place a return request for the customers.           02:06 PM, 24th Oct                 Mohammad                   You can return your product within 14 days using one of the following options:
1- You can call our customer support team at (800-1111629) to book your returned product.

2- You can also book the returned product online by logging in to your account, going to the order book and then clicking on "Order Number" from this page (https://www.maxfashion.com/sa/en//). Products you want to return.

3- You can visit the nearest branch of Max and return the product to the branch.           02:07 PM, 24th Oct                   User                    Why you can't because the order is delivered?           02:07 PM, 24th Oct                 Mohammad                   currently the option does not appear after collection           02:08 PM, 24th Oct                   User                    Well, 14 days from which date?           02:08 PM, 24th Oct                 Mohammad                   after collection           02:08 PM, 24th Oct                 Mohammad                   thank you for your patience           02:09 PM, 24th Oct                   User                    There was a technical issue and when your system shows I've collected my order?           02:09 PM, 24th Oct                 Mohammad                   20/10/19           02:10 PM, 24th Oct                 Mohammad                   is there any other assistance?           02:10 PM, 24th Oct                   U
 ser                    What should I present to return it? And will the store take back lingerie?           02:10 PM, 24th Oct                 Mohammad                   yes of course           02:10 PM, 24th Oct                 Mohammad                   show your order no           02:11 PM, 24th Oct                   User                    How will the refund be?           02:11 PM, 24th Oct                 Mohammad                   in your account           02:11 PM, 24th Oct                 Mohammad                   thank for your patience           02:12 PM, 24th Oct                   User                    Will the shop provide me some paper that there was a return?           02:12 PM, 24th Oct                 Mohammad                   yes           02:12 PM, 24th Oct                   User                    Hope this will work. Thank you Shafeeque.           02:14 PM, 24th Oct                 Fauzan                   Is there anything else I can help you with?         
   02:19 PM, 24th Oct                 Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           02:25 PM, 24th Oct                   User                    No, thanks.           02:25 PM, 24th Oct                   User                    I hope that will work           02:25 PM, 24th Oct                 Fauzan                   it will work           02:32 PM, 24th Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/209447