Subject: Ticket Assigned - Conversation with Muhammad Ovais
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 24 Oct 2019 06:51:54 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Muhammad Ovais Muhammad Ovais                    I made a.complaint about a refund order. I have not heard back from you for 4 days.           10:30 AM, 24th Oct                   Muhammad Ovais                    Order # 6446824932           10:31 AM, 24th Oct                 Fauzan                   May I request you to please stay on-hold while I retrieve the information.           10:31 AM, 24th Oct                   Muhammad Ovais                    Sure           10:31 AM, 24th Oct                 Fauzan                   can you please conform with us the name of returned items           10:37 AM, 24th Oct                   Muhammad Ovais                    Give me a moment           10:38 AM, 24th Oct                   Muhammad Ovais                    Striped Shirt with Long Sleeves and Complet           10:41 AM, 24th Oct                   Muhamm
 ad Ovais                    Printed Long Sleeves Shirt and Full Length           10:41 AM, 24th Oct                   Muhammad Ovais                    Floral Printed Midi A-Line Skirt with Elastic           10:42 AM, 24th Oct                 Fauzan                   May I request you to please stay on-hold while I retrieve the information.           10:43 AM, 24th Oct                   Muhammad Ovais                             10:43 AM, 24th Oct                 Fauzan                   Thank you for holding up           10:45 AM, 24th Oct                   Muhammad Ovais                    Sure           10:45 AM, 24th Oct                 Fauzan                   We are sorry for the delay in refund           10:46 AM, 24th Oct                 Fauzan                   we will raised a request to our relevant to process the refund as soon as possible           10:46 AM, 24th Oct                 Fauzan                   we will update you on you email           10:47 AM, 24th Oct   
               Fauzan                   Is there anything else I can help you with?           10:47 AM, 24th Oct                   Muhammad Ovais                    The last agent i talked to also did the same and i did not get any email or response for 4 days           10:47 AM, 24th Oct                 Fauzan                   we are sorry for the inconvenience please allow us 48 hours to solve this issue           10:48 AM, 24th Oct                   Muhammad Ovais                    I have done this 3 times now. Every time, nothing is done           10:48 AM, 24th Oct                   Muhammad Ovais                    I want you to resolve it today, please           10:48 AM, 24th Oct                 Fauzan                   we will try to solve this issue as soon as possible           10:49 AM, 24th Oct                   Muhammad Ovais                    Thanks           10:50 AM, 24th Oct                 Fauzan                   and it may not take more than 48 hours          
  10:50 AM, 24th Oct                   Muhammad Ovais                    Ok thank you brother :+1:           10:50 AM, 24th Oct                 Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           10:50 AM, 24th Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/209176