Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 23 Oct 2019 16:34:08 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           08:21 PM, 23rd Oct                 Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           08:21 PM, 23rd Oct                 Fauzan                   How may I help you?           08:21 PM, 23rd Oct                   User                    Order 6448314378 not yet in store to collect           08:22 PM, 23rd Oct                   User                    16th October I have ordered it           08:22 PM, 23rd Oct                 Fauzan                   May I request you to please stay on-hold while I retrieve the information.           08:22 PM, 23rd Oct                   User                    Without any reply           08:22 PM, 23rd Oct                   User                    Sure           08:23 PM, 23rd Oct                 Fauzan                   
 sorry for the delay that caused           08:23 PM, 23rd Oct                   User                    When I can receive           08:24 PM, 23rd Oct                   User                    Im travelling this weekend           08:24 PM, 23rd Oct                 Fauzan                   we will raised a request to the relevant team to deliver it ASAP and you will updated via email           08:24 PM, 23rd Oct                   User                    When can I receive email?           08:25 PM, 23rd Oct                   User                    Please understand my situation           08:25 PM, 23rd Oct                   User                    This is not good           08:25 PM, 23rd Oct                 Fauzan                   we are really sorry for the delay           08:25 PM, 23rd Oct                   User                    You did not reply           08:26 PM, 23rd Oct                   User                    My concern           08:26 PM, 23rd Oct                   Us
 er                    When can I receive email?           08:26 PM, 23rd Oct                 Fauzan                   you will get the update within 2-3 days           08:26 PM, 23rd Oct                   User                    K I'll wait this is the 2nd time I'm getting same reply           08:27 PM, 23rd Oct                   User                    Please raise this concern to your superiors           08:28 PM, 23rd Oct                 Fauzan                   we are sorry for the inconvenience           08:28 PM, 23rd Oct                 Fauzan                   we will do our best           08:28 PM, 23rd Oct                   User                    I'm loyal customer           08:28 PM, 23rd Oct                   User                    Anyways thanks for your help           08:28 PM, 23rd Oct                 Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           08:30 PM, 23rd Oct                                      View conver
 sation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/208731