Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 23 Oct 2019 14:05:13 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           05:45 PM, 23rd Oct                 Abdelkrim                   Hello! How may we help you!           05:46 PM, 23rd Oct                 Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           05:46 PM, 23rd Oct                   User                    Hi, abut half hour ago i tried to buy somthing the transaction is deducted from my account but i didnt got any confrmation msg or order nmbr           05:48 PM, 23rd Oct                   User                    And this is second time           05:48 PM, 23rd Oct                 Fauzan                   Can you please share your order number or registered email address.           05:49 PM, 23rd Oct                   User                    I didnt gwt any order nmbr           05:50 PM, 23rd Oct                   
 User                             05:50 PM, 23rd Oct                 Fauzan                   can you share your email ID           05:51 PM, 23rd Oct                   User                    [email-masked]           05:51 PM, 23rd Oct                 Fauzan                   May I request you to please stay on-hold while I retrieve the information.           05:51 PM, 23rd Oct                   User                    Sure           05:51 PM, 23rd Oct                 Fauzan                   We would like to inform you that your payment for the order # 7658288421 was not successful  Please note when the transaction is not authorized, we are unable to capture the amount and the transaction amount is blocked by the card issuing bank which is then reversed back to your account.           05:55 PM, 23rd Oct                   User                    I will chk with bank then           05:57 PM, 23rd Oct                 Fauzan                   Yes please           05:58 PM, 23rd Oc
 t                 Fauzan                   Is there anything else I can help you with?           05:58 PM, 23rd Oct                 Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           06:02 PM, 23rd Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/208568