Subject: New Reply Received - Re: Thank you for collecting your order
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 21 Oct 2019 10:54:18 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Re: Thank you for collecting your order  Ticket comment <div dir="ltr">
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:#666666">Dear Max,</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:#666666">We started this conversation on 6th of September, you received the return item on 2nd October, but no refund yet.  I am wondering what is going on there.</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:#666666"><br></div>
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<div><font color="#666666">Kind Regards,</font></div>
<div><font color="#666666"><strong>Rafeeq Manamal</strong></font></div>
<div><font color="#666666"><strong><span class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:rgb(102,102,102)">055-3695-055</span><br></strong></font></div>
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<div>On Sun, Oct 13, 2019 at 6:01 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr">Hi Rafeeq,<br><br>Thank you for contacting us.</div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)' dir="ltr">​</span><br>
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<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>We’re
really sorry if we’ve taken longer than usual to get back to you.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Our
team is working on your issue, and will get back to you as soon as possible.</span></div>
<div style="margin:0in 0in 0.0001pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'> </span></div>
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<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>Your friends,</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>The </span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>S</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;color:rgb(51,51,51)'>upport Team</span>
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            <blockquote>
              On
              Sun, 13 Oct at  1:45 PM
              <span>,  Rafeeq Manamal &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:rgb(102,102,102)">Dear Max,</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:rgb(102,102,102)">Waiting for the refund.</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:rgb(102,102,102)"><br></div>
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<div><font color="#666666">Kind Regards,</font></div>
<div><font color="#666666"><strong>Rafeeq Manamal</strong></font></div>
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<div>On Tue, Oct 8, 2019 at 8:12 AM Rafeeq Manamal &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:rgb(102,102,102)">
<span style="font-family:Arial,Helvetica,sans-serif;color:rgb(34,34,34)"></span>Dear Max,</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:rgb(102,102,102)">Please find attached images, which shows your email dated 25th September regarding the return shipment.</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:rgb(102,102,102)">I haven't received any receipt from Aramex while collecting the return item, however he asked for the tracking number and wrote the same on the packet.</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:rgb(102,102,102)">Please find attached the screenshot of the SMS received from Aramex, regarding the delivery.</div>
<div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:rgb(102,102,102)">
<span id="gmail-m_5470991600433062379gmail-m_-4600037803952835485m_-5200577904038865823goog_1193298080"></span><span id="gmail-m_5470991600433062379gmail-m_-4600037803952835485m_-5200577904038865823goog_1193298081"></span><br>
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<div><font color="#666666">Kind Regards,</font></div>
<div><font color="#666666"><strong>Rafeeq Manamal</strong></font></div>
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<div dir="ltr" class="gmail_attr">On Mon, Oct 7, 2019 at 5:22 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr">Hi Rafeeq,</div>
<div dir="ltr">
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for getting in touch with us.</div>
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr">We really apologize for the delay in responding to your query.</div>
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br style="font-weight:inherit;box-sizing:inherit"></div>
<div dir="ltr" style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>We are afraid of being unable to find any return request been raised on the Order Number : 9752305796</div>
<div dir="ltr" style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>If the items are already been collected from you, please share the return receipt that must bave been handed over to you at the time of collection of the items.</div>
<div dir="ltr" style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Also share the message you have received from Aramex so that we can followup on the same.</div>
<div dir="ltr" style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>This is certainly not the typical of the experience we offer and really regret for the inconvenience caused. <br>
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<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br style="font-weight:inherit;box-sizing:inherit"></div>
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Feel free to reach out to us if you need any further assistance.</div>
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br style="font-weight:inherit;box-sizing:inherit"></div>
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Your friends,</div>
<div style='color:rgb(51,51,51);font-family:system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Oxygen-Sans,Ubuntu,Cantarell,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr">The Support Team</div>
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            <blockquote>
              On
              Sun, 6 Oct at  7:56 AM
              <span>,  Rafeeq Manamal &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt;  wrote:
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<div style="font-family:tahoma,sans-serif;font-size:small;color:rgb(102,102,102)">Dear Max,</div>
<div style="font-family:tahoma,sans-serif;font-size:small;color:rgb(102,102,102)">Aramex team collected the return item last week and I received an SMS that it was delivered to Indunil on 2nd October.</div>
<div style="font-family:tahoma,sans-serif;font-size:small;color:rgb(102,102,102)">However I haven't received any information from you.</div>
<div style="font-family:tahoma,sans-serif;font-size:small;color:rgb(102,102,102)">Please check and keep me updated.</div>
<div style="font-family:tahoma,sans-serif;font-size:small;color:rgb(102,102,102)"> </div>
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<div><font color="#666666">Kind Regards,</font></div>
<div><font color="#666666"><strong>Rafeeq Manamal</strong></font></div>
</div></div></div>
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<div>On Thu, Sep 26, 2019 at 7:05 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div>Hi Rafeeq,<br><br>Greetings for the day!</div>
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<div>Thank you very much for keeping us posted about the same.</div>
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<div>We really appreciate your business with us and look forward to serve you with your future orders.<br>
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<div><br style="font-weight:inherit;box-sizing:inherit"></div>
<div>Feel free to reach out to us if you need any further assistance.</div>
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<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team</div>
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