Subject: New Reply Received - Late delivery for order ID #9756602969 & #9756602887
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 20 Oct 2019 07:53:44 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Late delivery for order ID #9756602969 & #9756602887  Ticket comment <div id="composeWebView_editable_content" style="text-align: left;">
<div>But why have you canceled my order ? </div>
<div>Ive given you new contact number they will explain the adress</div>
<div><br></div>
<div><br></div>
<div><br></div>
<div>Отправлено из мобильной <span class="mr-mail-inserted-object"><span style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); font-family: HelveticaNeue-Light;"> </span></span><span class="mr-mail-inserted-object">Почты Mail.Ru</span>
</div>
<br><br>воскресенье, 20 октября 2019 г., 08:36 +0400 от [email-masked]  &lt;[email-masked]&gt;:<br><div id="composeWebView_previouse_content"><blockquote id="mail-app-auto-quote" style="border-left-width: 1px; border-left-style: solid; border-left-color: rgb(0, 95, 249); margin: 10px 0px 10px 5px; padding: 0px 0px 0px 10px; display: inherit;"><div class="js-helper js-readmsg-msg">
	
 	<div>

            <div id="style_15715461671911976132_BODY"><div class="class_1571566702">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px;">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px;"><div dir="ltr">
<div dir="ltr">Hi Анна,<br><br>Thank you for reaching out to us and apologies for the delay in response.<br><br>We can see that your order #<font color="#000000"><font><font dir="ltr" style="font-size: 10pt;">9756602969 &amp; 9756602887</font></font></font> has been returned to our warehouse as it was undelivered. The order has since been cancelled and a refund has already been processed from our side. The refund is in progress and may take an additional 2-15 business days as per the banking norms.<br><br>We sincerely apologise for any inconveniences and thank you for all the patience and cooperation. </div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Please reach out to us for any further assistance.<br><br>Your Friends,<br>The Support Team</div>
</div></div>

	

</div>
</div></div>

		
	</div>

</div></blockquote></div>
</div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/202712