Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 19 Oct 2019 12:03:09 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User Fauzan                   as we can see there is no issue on payment           03:46 PM, 19th Oct                   User                    The letter came to my e-mail, but I made several attempts to pay for the goods during the year. But it did not work out to place an order online. Have I been debited every time?           03:46 PM, 19th Oct                 Fauzan                   We are really sorry to hear that you are not able to place your order due to an error on the website/app. We can completely understand how disappointing something like this can be. This may happen due to a number of issues with the app or website however we have seen this getting fixed with some simple steps.  

You can simply clear your app or browser's cache or app data and uninstall the app. You can then re-install the app with the latest version and the issue should be fixed. If you still face the same error, please take a screenshot of the error page and attach it with the email you send us and we will ensure this gets fixed at the earliest.           03:46 PM, 19th Oct                 Fauzan                   Is there anything else I can help you with?           03:49 PM, 19th Oct                   User                    Do I get money from the card every time I try to pay?           03:51 PM, 19th Oct                 Fauzan                   if you have charge for placing order and the order is not completed please contact to your bank for more details           03:53 PM, 19th Oct                   User                    Is my last order processed?           03:54 PM, 19th Oct                 Fauzan                   we are sorry it has been cancelled           03:56 PM, 19th Oct                 Fauzan                   Is there anything else I can help you with?           03:58 PM, 19th Oct                   User                    I tried to pay according to your recommendations, but nothing has changed; payment does not go through           04:01 PM, 19th Oct                 Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           04:01 PM, 19th Oct                 Fauzan                   Looks like we are not connected.

Please feel free to reach out to us on 8001111629 ( Max ) or you can drop us an email – [email-masked] (max).
Thank you for shopping with us.           04:02 PM, 19th Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/202642