Subject: Ticket Assigned - Conversation with Mudassar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 10 Oct 2019 10:27:43 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mudassar Mudassar                    problem with Order #6447312572           02:56 PM, 08th Oct                   Mudassar                    problem with Order #6447312572           02:57 PM, 08th Oct                   Mudassar                    [email-masked]           11:50 PM, 09th Oct                   Mudassar                    Dear Sir/Madam,

I received the delivery of my order #6447312572 yesterday. There are following problem with the order,

1. Instead of  item "Maybelline New York Master Drama Khol Liner", a different item "Maybelline New York Hyper Precise Eyeliner - 6.3 gms" is delivered which is totally dry and can't be used.
2. Instead of item (Qty: 02) "L'Oreal Paris Absolute Makeup Remover - 100 ml", a different item "Garnier Micellar Cleansing Water in Oil - 100 ml" is delivered.

Please send me the correct items and arrange for pickup of the incorrect items.

Thanks,

Sincerely,

Mudassar Khalil           11:50 PM, 09th Oct                 Fauzan                   Hi, Thank you for contacting us. i'm Fauzan . i will be happy to help you.           02:25 PM, 10th Oct                 Fauzan                   sorry for the inconvenience that caused           02:26 PM, 10th Oct                 Fauzan                   You can return online purchases through the below three channels:

· You can contact our customer support team on 8001111027 to book a return and to be notified of the refund amount based on our return policy.  · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
· You can now drop off your return to any (Centrepoint) store across the KSA.

Here’s what you need to do.

· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the KSA.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           02:27 PM, 10th Oct                 Fauzan                   Hi, 

Looks like we are not connected.

Please feel free to reach out to us on 800775274 ( Centrepoint ) or you can drop us an email – [email-masked] (Centrepoint).

Thank you for shopping with us.           02:27 PM, 10th Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/192387