Subject: Ticket Assigned - Conversation with Anonymous
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 10 Oct 2019 06:53:49 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Anonymous Anonymous                    this i receive today           02:49 PM, 07th Oct                   Anonymous                             02:49 PM, 07th Oct                   Anonymous                             02:50 PM, 07th Oct                   Anonymous                    i am very dissapointed           02:50 PM, 07th Oct                   Anonymous                    the bag is already damaged before my kids can use it           02:50 PM, 07th Oct                   Anonymous                    how could you send items without proper inspection           02:51 PM, 07th Oct                 Fauzan                   We are very sorry to hear that you have received an damage product and we apologise for the inconvenience caused. We would like to assure you that this is not typical of the experience we offer and to correct this we have an easy return policy. You can return online purchases through the below three channels:

· You can contact our customer support team on 8006927 to book a return and to be notified of the refund amount based on our return policy.  · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
· You can now drop off your return to any (centerpoint) store across the UAE.

Here’s what you need to do.

· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (centerpoint) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.           10:53 AM, 10th Oct                 Fauzan                   Hi, 

Looks like we are not connected.

Please feel free to reach out to us on 8006927 ( Centrepoint ) or you can drop us an email – [email-masked] (Centrepoint).

Thank you for shopping with us.           10:53 AM, 10th Oct                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/191868