Subject: New Reply Received - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 08 Oct 2019 16:45:12 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="ltr"></div>
<div dir="ltr" style="direction: rtl">أين حل الشكوى</div>
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في 04‏/10‏/2019 الساعة 1:38 م، كتب/كتبت ‏Max ‏&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;:<br>
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<div>Dear Customer,</div>
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<div>Thank you for your patience. This email is following your complaint about delay in your order (Order# 6445915605). </div>
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<div>We would like to sincerely apologise for this delay. We have investigated the problem, and our warehouse is working to rectify this problem shortly. </div>
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<div>We expect to have an answer for you on this within 3 days.</div>
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<div>We understand that you expect a high level of service from our company, and we are very sorry that on this occasion we did not live up to the high standards. Kindly allow us 3 days to get back to you on this.</div>
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<div>Thank you for your patience and continued cooperation.</div>
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<div>Customer Services</div>
<div>MAX<br>
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<div>Not CP<br>
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عملينا العزيز.</div>
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شكرا لك على تواصلك معنا.</div>
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هذا البريد الاكتروني متابعة لشكواكم على تأخير التوصيل لطلبكم رقم (6445915605).</div>
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تقبل كامل اعتذارنا على التأخير الذي حصل، ولقد تم رفع طلب للتحقيق في الامر ونحن عاملون على حل هذه المشكلة في اسرع وقت ممكن.</div>
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من الممكن ان يستغرق الامر حوال 3 أيام.</div>
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ونحن نعلم انك تتوقع أعلى مستويات الخدمة من شركتنا،كما نتأسف جدا بسبب عدم التزامنا بالمعايير الاساسية.</div>
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نرجوا منكم السماح لنا 3 أيام لنعود إليكم بخصوص هذه المشكلة .</div>
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شكرا لكم على صبركم وتعاونكم معنا.</div>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/173397