Subject: RE: With respect to order id - 6445893645 and ticket id - 224956
From: Malik Ismail <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 13 Nov 2019 07:11:24 +0000

Hi Fauzan,

The bag is missed from supplier.

Please apologize to customer and compensate with voucher SAR 200.

Kind Regards,
Malik Ismail
From: Fauzan Ahmad . Musalman [mailto:[email-masked]]
Sent: Wednesday, November 13, 2019 11:05 AM
To: Escalations Dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>
Subject: With respect to order id - 6445893645 and ticket id - 224956

External email sender, please take precaution.
Hi Team,

with reference to Order: 6445893645  Ticket No: 224956

Customer ordered a WWD item: Teknum Feather Lite Traveller A1 with Free Alameda Diaper Bag, but customer claiming that he hasn't received the bag and chasing us for that.
we have escalated this issue to Sagaya but we are not getting any response.
Kindly check and advice us in this case.
The item value is SAR735.00

Regards,
Fauzan

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad . Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, November 13, 2019 12:15:58 PM
Subject: With respect to order id - 6445893645 and ticket id - 224956

Hi Team,

With respect to order id - 6445893645 and ticket id - 224956,

Customer placed order for item (Teknum Feather Lite Traveller A1 with Free Alameda Diaper Bag).
​
Now customer claimed that he has not received the Alameda Diaper Bag.
​
Kindly take a look into the matter and advice the suggestion for the customer.
​
Regards,
Manish

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com