Subject: With respect to order id - 6445893645 and ticket id - 224956
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked]
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>
Date: Wed, 13 Nov 2019 00:04:52 -0700 (MST)

Hi Team, 

with reference to Order: 6445893645 Ticket No: 224956 

Customer ordered a WWD item: Teknum Feather Lite Traveller A1 with Free Alameda Diaper Bag, but customer claiming that he hasn't received the bag and chasing us for that. 
we have escalated this issue to Sagaya but we are not getting any response. 
Kindly check and advice us in this case. 
The item value is SAR735.00 

Regards, 
Fauzan 

From: "Manish Kumar" <[email-masked]> 
To: "Fauzan Ahmad . Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, November 13, 2019 12:15:58 PM 
Subject: With respect to order id - 6445893645 and ticket id - 224956 

Hi Team, 

With respect to order id - 6445893645 and ticket id - 224956, 

Customer placed order for item (Teknum Feather Lite Traveller A1 with Free Alameda Diaper Bag). 
​ 
Now customer claimed that he has not received the Alameda Diaper Bag. 
​ 
Kindly take a look into the matter and advice the suggestion for the customer. 
​ 
Regards, 
Manish