Subject: Ticket Assigned - Conversation with Ahmed Nizamdeen
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 12 Nov 2019 14:22:31 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ahmed Nizamdeen Ahmed Nizamdeen                    Hi           05:28 PM, 12th Nov                     Ahmed Nizamdeen                    II got an online credit voucher           05:28 PM, 12th Nov                     Ahmed Nizamdeen                    How do I redeem for payment           05:29 PM, 12th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           05:43 PM, 12th Nov                   Fauzan                   sorry for the delay in response           05:43 PM, 12th Nov                     Ahmed Nizamdeen                    NNo problem           05:43 PM, 12th Nov                     Ahmed Nizamdeen                    I have a online credit voucher  of 80           05:44 PM, 12th Nov                     Ahmed Nizamdeen                    II want to use it now on a purcha
 se           05:44 PM, 12th Nov                     Ahmed Nizamdeen                    TTransaction number is 9750145984           05:45 PM, 12th Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           05:47 PM, 12th Nov                     Ahmed Nizamdeen                    Ok           05:47 PM, 12th Nov                     Ahmed Nizamdeen                    Voucher is valid for product available on store United Arab Emirates, product concept:SPLASH

Retry?           05:50 PM, 12th Nov                     Ahmed Nizamdeen                    II'm getting this error           05:50 PM, 12th Nov                     Ahmed Nizamdeen                    Wmile finalising the payment           05:50 PM, 12th Nov                     Ahmed Nizamdeen                    II have selected items from babyshop           05:51 PM, 12th Nov                     Ahmed Nizamdeen                    ??????           05:54 PM, 12th Nov                   Fauzan                   it mean the voucher is valid only on stores           05:55 PM, 12th Nov                     Ahmed Nizamdeen                    But it says online credit voucher           05:56 PM, 12th Nov                     Ahmed Nizamdeen                    Can u verify if I can purchase online           05:56 PM, 12th Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           05:57 PM, 12th Nov                     Ahmed 
 Nizamdeen                    OOk           05:58 PM, 12th Nov                   Fauzan                   thank you for holding up           06:05 PM, 12th Nov                     Ahmed Nizamdeen                    Ok           06:06 PM, 12th Nov                     Ahmed Nizamdeen                    WWhat happened           06:06 PM, 12th Nov                   Fauzan                   we will raise a request to our relevant to our relevant team to check and fix this issue as soon as possible           06:06 PM, 12th Nov                   Fauzan                   can you please share your email address           06:06 PM, 12th Nov                     Ahmed Nizamdeen                    [email-masked]           06:07 PM, 12th Nov                   Fauzan                   Thank you for providing us the details           06:09 PM, 12th Nov                   Fauzan                   Is there anything else I can help you with?           06:09 PM, 12th Nov                     Ahmed Ni
 zamdeen                    LLet me know once the issue is resolved           06:14 PM, 12th Nov                   Fauzan                   ok will update you once we solved this issue           06:19 PM, 12th Nov                   Fauzan                   Is there anything else I can help you with?           06:19 PM, 12th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/244467