Subject: RE: With respect to order id - 9759535118 and ticket id - 239723
From: Jessie Caparas <[email-masked]>
To: Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 12 Nov 2019 10:30:45 +0000

Hi Seeta,

Check the order history of this customer and also check if he/she has previous complaints.

Check the total value and escalate to Deviyani Bhasin.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta [mailto:[email-masked]]
Sent: Tuesday, November 12, 2019 2:11 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Urvika Chaudhary <[email-masked]>; Manish Kumar <[email-masked]>
Subject: With respect to order id - 9759535118 and ticket id - 239723

External email sender, please take precaution.
Hi Team,

With order number : 9759535118, customer is complaining about the bad quality item from his last order and he is also complaining that the product quality is getting down day by day.

Ticket number #239723, could you please assist us in this case as customer was stating that she is about to switch the brand.

Awaiting for your response.

Regards,
Seeta Kunwar

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 11 November, 2019 14:58:21
Subject: With respect to order id - 9759535118 and ticket id - 239723

Hi Ma'am,

With respect to order id - 9759535118 and ticket id - 239723

Customer complained about the poor quality of product. After one wash only colour got faded.

He got very disappointed and informed that he is going to move to other brand.

Kindly take a look into the issue and suggest us accordingly.

Regards,
Manish

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