Subject: With respect to order id - 9759535118 and ticket id - 239723
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Urvika Chaudhary <[email-masked]>, Manish Kumar <[email-masked]>
Date: Tue, 12 Nov 2019 03:11:12 -0700 (MST)

Hi Team, 

With order number : 9759535118, customer is complaining about the bad quality item from his last order and he is also complaining that the product quality is getting down day by day. 

Ticket number #239723, could you please assist us in this case as customer was stating that she is about to switch the brand. 

Awaiting for your response. 

Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 11 November, 2019 14:58:21 
Subject: With respect to order id - 9759535118 and ticket id - 239723 

Hi Ma'am, 

With respect to order id - 9759535118 and ticket id - 239723 

Customer complained about the poor quality of product. After one wash only colour got faded. 

He got very disappointed and informed that he is going to move to other brand. 

Kindly take a look into the issue and suggest us accordingly. 

Regards, 
Manish