Subject: Ticket number 238885
From: Abdelkrim Allel <[email-masked]>
To: Ezzaldeen Mahyoub <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 11 Nov 2019 15:49:20 -0700 (MST)

Hi Ezzaldeen, 

Could you check this ticket number regarding the escalation made by your end. 

Ticket number 238885. 

The customer is asking for missing item why you are escalating for late delivery and without mentioning the missing Item. 

Kindly look into it with Fauzan and avoid making wrong escalations. 

Regards, 
Karim.