Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Nov 2019 14:20:00 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           05:58 PM, 11th Nov                   Bot                   Hi again!           05:58 PM, 11th Nov                     User                    We had placed an order no 6450864210           05:59 PM, 11th Nov                     User                    We had received the email that order is not processed           05:59 PM, 11th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           06:05 PM, 11th Nov                   Fauzan                   sorry for late response           06:05 PM, 11th Nov                     User                    Hi           06:05 PM, 11th Nov                     User                    We had placed an order # 6450854210           06:06 PM, 11th Nov                   Fauzan                   We would like to inform you that your payment for the order #6450864210 was not successful.  Please note when the transaction is not authorized, we are unable to capture the amount and the transaction amount is blocked by the card issuing bank which is then reversed back to your account.           06:06 PM, 11th Nov                     User                    But we haven’t received the amount back           06:06 PM, 11th Nov                     User                    Do we need to place the order again??           06:07 PM, 11th Nov                   Fauzan                   if you have not recived the amount back please contact  your bank           06:08 PM, 11th Nov                   Fauzan                   yes you have to reorder again           06:09 PM, 11th Nov                     User                    Ok thank you           06:09 PM, 11th Nov                     User                    What about order #6450864248           06:10 PM, 11th Nov                     User                    What is the status of this           06:10 PM, 11th Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           06:10 PM, 11th Nov                     User                    Ok           06:10 PM, 11th Nov                   Fauzan                   the order has successfully placed           06:11 PM, 11th Nov                     User                    Can you tell me the items in this order           06:12 PM, 11th Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           06:16 PM, 11th Nov                     User                    Ok           06:16 PM, 11th Nov                   Fauzan                   Juniors Bunny Applique Detail Socks  Giggles Embroidered Towel with Hood  Juniors Embroidered Nest Bag with Hook and Loop Closure  Giggles Lloyd Travel System           06:17 PM, 11th Nov                   Fauzan                   Is there anything else I can help you with?           06:17 PM, 11th Nov                     User                    No. Thank you so much for your support           06:17 PM, 11th Nov                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           06:19 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/241980