Subject: Ticket Assigned - Conversation with Skating Juice
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Nov 2019 12:42:27 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Skating Juice Skating Juice                    Hello again, sorry, the internet disconnected           04:15 PM, 11th Nov                     Skating Juice                    I have two items in teh cart. They are part of the Singles offer, Buy 1, Get 1. One order is for White shoes size 29. But in my cart, the picture is of white shoe, but the description says Black. I am unable to remove this from my cart. How can I place teh order and be confident that you will ship the correct product?           04:17 PM, 11th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           04:20 PM, 11th Nov                   Fauzan                   Can you please share your order number           04:20 PM, 11th Nov                     Skating Juice                    Sorry, Fauzan. I haven't confirme
 d the order. Would you like me to go ahead, confirm the order? I want to make a note that the size 29 shoe is White, not black.           04:21 PM, 11th Nov                   Fauzan                   Can you please share your registered email address.           04:22 PM, 11th Nov                     Skating Juice                    Yes. It is [email-masked]           04:23 PM, 11th Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           04:24 PM, 11th Nov                     Skating Juice                    Sure           04:24 PM, 11th Nov                   Fauzan                   as per our records there is two black and two white shoes in your cart           04:28 PM, 11th Nov                     Skating Juice                    I want to order 1 black and 1 white. My cart is updated to reflect 1 piece each.           04:28 PM, 11th Nov                     Skating Juice                    Total 8
 0 dhs.           04:29 PM, 11th Nov                     Skating Juice                    If you see teh description of the white, it says 'color- black'. This is what I want to correct, but the website does not allow me to delete.           04:29 PM, 11th Nov                   Fauzan                   can you please the link of the item           04:31 PM, 11th Nov                     Skating Juice                             04:34 PM, 11th Nov                   Fauzan                   we are sorry we can conform the color of the item at this moment           04:37 PM, 11th Nov                     Skating Juice                    OK, I am unable to delete these items from my cart. Can you do it from your side?           04:38 PM, 11th Nov                   Fauzan                   the cart has been updated please try now           04:39 PM, 11th Nov                   Fauzan                   Is there anything else I can help you with?           04:39 PM, 11th Nov                   
   Skating Juice                    No, thank you very much for your help           04:41 PM, 11th Nov                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           04:42 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/241720