Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 11 Nov 2019 08:29:10 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello           12:05 PM, 11th Nov                   Bot                   Hi again!           12:05 PM, 11th Nov                     User                    can i speak with customer service           12:05 PM, 11th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           12:09 PM, 11th Nov                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           12:13 PM, 11th Nov                     User                    hello           12:16 PM, 11th Nov                     User                    Hey i need to check my order status           12:17 PM, 11th Nov                     User                    it's been 5 days           12:17 PM, 11th Nov                     User                    i made onlin
 e order on 6th November           12:17 PM, 11th Nov                     User                    Under click & Collect service           12:17 PM, 11th Nov                     User                    isn't click & collect service is for expediting collection of product           12:18 PM, 11th Nov                     User                    My order number 6450354222           12:18 PM, 11th Nov                   Fauzan                   Can you please share your order number           12:18 PM, 11th Nov                     User                    Order Number 6450354222           12:20 PM, 11th Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           12:24 PM, 11th Nov                   Fauzan                   we would like to inform you that the click and collect order take 4 to 5 working days to be ready for collection           12:25 PM, 11th Nov                   Fauzan                   and your order 
 is under shipping and it will be ready for collection within 1-2 days           12:25 PM, 11th Nov                   Fauzan                   Is there anything else I can help you with?           12:26 PM, 11th Nov                     User                    ok           12:26 PM, 11th Nov                     User                    Thank you           12:26 PM, 11th Nov                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           12:28 PM, 11th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/240970