Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 10 Nov 2019 09:17:46 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    I have a complaint regarding my order no 6449513318           12:55 PM, 10th Nov                     User                    I was informed that I will be receiving the products through multiple shipments. I received one shipment but some products were missing. I assumed I would be receiving the other shipment within some days but it has been 2 weeks and I have no idea why my products have not been delivered.           12:57 PM, 10th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           01:02 PM, 10th Nov                   Fauzan                   sorry for the delay in response           01:03 PM, 10th Nov                   Fauzan                   as per our records the order has been delivered successfully on 9 Nov           01:04 PM, 10th Nov     
                 User                             01:06 PM, 10th Nov                     User                    Delivery 1 has not been delivered           01:07 PM, 10th Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           01:09 PM, 10th Nov                     User                    Ok           01:10 PM, 10th Nov                   Fauzan                   Thank you for holding up           01:11 PM, 10th Nov                   Fauzan                   sorry for the inconvenience           01:11 PM, 10th Nov                   Fauzan                   we will raise a request to our relevant team to deliver the remain items as soon as possible           01:12 PM, 10th Nov                   Fauzan                   can you please share the email address           01:12 PM, 10th Nov                     User                    [email-masked]           01:13 PM, 10th Nov                   Fauzan    
                Thank you for holding up           01:15 PM, 10th Nov                   Fauzan                   and Thank you for providing us the details           01:15 PM, 10th Nov                   Fauzan                   we will update you on email           01:16 PM, 10th Nov                   Fauzan                   Is there anything else I can help you with?           01:16 PM, 10th Nov                     User                    No thank you. I hope my products will be delivered as soon as possible.           01:16 PM, 10th Nov                   Fauzan                   we do our best           01:17 PM, 10th Nov                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           01:17 PM, 10th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/238822