Subject: Ticket Assigned - Conversation with Vishant Tyagi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 09 Nov 2019 11:56:31 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Vishant Tyagi Vishant Tyagi                    Hi, I have been trying to return a cancelled order for the last 2 months but your call centre team is quite clueless about it           03:06 PM, 09th Nov                     Vishant Tyagi                    I’m wondering if you can help?           03:07 PM, 09th Nov                     Vishant Tyagi                    Order number 9754664804           03:09 PM, 09th Nov                     Vishant Tyagi                    Got this text confirmation on           03:12 PM, 09th Nov                     Vishant Tyagi                    Got this text confirmation on 12 Sep and till date no one has contacted           03:13 PM, 09th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           03:15 PM, 09th Nov                     Vishant Tyagi                    Hi Fauzan, I hope we can resolve this as I’m literally getting nowhere with your voice call centre team           03:17 PM, 09th Nov                   Fauzan                   as per the order the item is non returnable item           03:17 PM, 09th Nov                     Vishant Tyagi                    What do you mean? Its unused in the original packing           03:17 PM, 09th Nov                     Vishant Tyagi                    we cancelled it on 12Sep and no one ever mentioned anything as such           03:18 PM, 09th Nov                   Fauzan                   we are really sorry for the inconvenience           03:18 PM, 09th Nov                     Vishant Tyagi                    in fact I have made numerous calls to you call centre and they said someone will come and collect the item from us           03:19 PM, 09th Nov                   Fauzan                   but some babyshop product are non returnable           03:19 PM, 09th Nov                   Fauzan                   and we accept the return only when the product  is defected           03:20 PM, 09th Nov                     Vishant Tyagi                    Why wasn’t I informed about this 2 months back?           03:20 PM, 09th Nov                     Vishant Tyagi                    now we can’t even use this product           03:21 PM, 09th Nov                     Vishant Tyagi                    are you able to see any remarks from your call centre team?           03:22 PM, 09th Nov                     Vishant Tyagi                    Also how do you explain that confirmation text for the return? See the attachment I shared           03:24 PM, 09th Nov                   Fauzan                   we are really sorry for the inconvenience           03:27 PM, 09th Nov                     Vishant Tyagi                    No you’re not           03:27 PM, 09th Nov                     Vishant Tyagi                    instead of using that sorry template, can you answer my question?           03:27 PM, 09th Nov                   Fauzan                   we will raise a request to our relevant team to investigate in this case and we will update you           03:28 PM, 09th Nov                   Fauzan                   can you please share your email address           03:28 PM, 09th Nov                     Vishant Tyagi                    [email-masked]           03:28 PM, 09th Nov                     Vishant Tyagi                    [email-masked]           03:29 PM, 09th Nov                     Vishant Tyagi                    is there a reference number for the request you would raise? so that I can follow up           03:29 PM, 09th Nov                     Vishant Tyagi                    Can you send me the transcript of this chat? I would like to share this with Vinod Talreja so that is aware how competent his team is in terms of handling customer concerns. Its been 2 months that I am going back & forth with you guys           03:33 PM, 09th Nov                   Fauzan                   we will raise a request to our relevant  team and you will receive email regarding that           03:38 PM, 09th Nov                     Vishant Tyagi                    How long would it take to resolve this?           03:39 PM, 09th Nov                   Fauzan                   it may take two to three working days           03:40 PM, 09th Nov                     Vishant Tyagi                    Would I get the transcript of this chat?           03:41 PM, 09th Nov                   Fauzan                   and you have shared two emails kindly confirmed one of them           03:42 PM, 09th Nov                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           03:44 PM, 09th Nov                     Vishant Tyagi                    Yes           03:45 PM, 09th Nov                     Vishant Tyagi                    can you use the first one? Not sure if you can CC the second email address           03:45 PM, 09th Nov                     Vishant Tyagi                    what about the transcript question?           03:46 PM, 09th Nov                   Fauzan                   sorry we are unable to send the transcript           03:49 PM, 09th Nov                     Vishant Tyagi                    Not surprised           03:50 PM, 09th Nov                   Fauzan                   Is there anything else I can help you with?           03:52 PM, 09th Nov                     Vishant Tyagi                    Thats it for now, I will wait for your team to get back to me           03:53 PM, 09th Nov                   Fauzan                   we do our best to solve the issue as soon as possible           03:54 PM, 09th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/237268