Subject: Ticket Assigned - Conversation with User
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Sat, 09 Nov 2019 11:01:11 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           02:40 PM, 09th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           02:40 PM, 09th Nov                     User                    I hv an online credit note of shoemart and want to use it           02:40 PM, 09th Nov                     User                    Where shud i put the credit note no to use it in checkout?           02:41 PM, 09th Nov                   Fauzan                   in the checkout page there is a promo code option you enter the credit not code there           02:43 PM, 09th Nov                     User                    Ok let me try           02:44 PM, 09th Nov                   Fauzan                   Is there anything else I can help you with?           02:44 PM, 09th Nov                     User            
         Can u jst be online... for a minute           02:44 PM, 09th Nov                     User                    I ll get bck           02:44 PM, 09th Nov                     User                    Its giving an error           02:46 PM, 09th Nov                     User                    Invalid promo code           02:46 PM, 09th Nov                     User                    Credit note expires 8/1/2020           02:47 PM, 09th Nov                   Fauzan                   can you please share the screenshot and the credit not           02:47 PM, 09th Nov                     User                             02:48 PM, 09th Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           02:49 PM, 09th Nov                   Fauzan                   as i have checked the credit not is working           02:51 PM, 09th Nov                   Fauzan                   9750144329-42184015-29160-82324           02:5
 1 PM, 09th Nov                     User                    Sure           02:51 PM, 09th Nov                     User                    Do i need to put hyphen '-' in the promo code? Coz i just used digits           02:52 PM, 09th Nov                   Fauzan                   yes           02:52 PM, 09th Nov                   Fauzan                   Is there anything else I can help you with?           02:53 PM, 09th Nov                     User                    Ok           02:53 PM, 09th Nov                     User                    Pls be online           02:53 PM, 09th Nov                     User                    Will try again           02:53 PM, 09th Nov                   Fauzan                   ok           02:53 PM, 09th Nov                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           02:56 PM, 09th Nov                   Fauzan                   As we have not received a response, this chat will be closed au
 tomatically. Please feel free to get in touch with us in case of any unanswered query.           03:00 PM, 09th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/237145