Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 08 Nov 2019 11:08:36 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Order # 9758860334
Hi team returned item refund pending. AED 60 - returned itseem price. Paid by card. Refund still not credited to card. Pls confirm when will I receive the credit in my credit card.           02:58 PM, 08th Nov                   Bot                   Hi, welcome to Splash!           02:58 PM, 08th Nov                   Bot                   Please enter your name           02:58 PM, 08th Nov                     User                    Madhumida Gunasekaran           02:59 PM, 08th Nov                   Bot                   Hi Gliding ,what do you need help with?           02:59 PM, 08th Nov                     User                    When will I get my refund           02:59 PM, 08th Nov                   Bot                    1. If you returned your order, here how it works:   2-3 business days to receive your returns.  2 business days to perform a quality check and issue the refund.   2. If you cancelled your order, here how it works:   If you've paid for your order by Credit Card, Debit Card or PayPal your refund will be credited to your card, bank account or PayPal account. Your bank or card issuer may take an additional 4-15 business days to process the transaction.  If you’ve paid using a Return Voucher or Shukrans, you'll receive a refund to My Credit in your account, or a Return Voucher if you're a guest user.  As you know, if you’ve selected Cash on Delivery, there will be no refund as you’ve not yet paid for your order.            02:59 PM, 08th Nov                   Bot                   Would you like to still talk to one of our agent?           02:59 PM, 08th Nov                     User                    Yes           02:59 PM, 08th Nov                   Bot                   Please enter your email           02:59 PM, 08th Nov                     User                    It’s showing returned in Splash website still I haven’t received the refund amount in credit card           03:00 PM, 08th Nov                   Bot                   Hi, welcome to Splash!           03:00 PM, 08th Nov                   Bot                   Please enter your name           03:00 PM, 08th Nov                     User                    Madhumida Gunasekaran           03:01 PM, 08th Nov                   Bot                   Hi Gliding ,what do you need help with?           03:01 PM, 08th Nov                     User                    Would you like to connect with our Agent           03:01 PM, 08th Nov                   Bot                   Please enter your email           03:01 PM, 08th Nov                     User                    [email-masked]           03:01 PM, 08th Nov                   Bot                   Hi, welcome to Splash!           03:01 PM, 08th Nov                   Bot                   Please enter your name           03:01 PM, 08th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           03:02 PM, 08th Nov                     User                    Madhumida Gunasekaran  
           03:02 PM, 08th Nov                     User                    Order # 9758860334
Hi team returned item refund pending. AED 60 - returned item price. Paid by card. Refund still not credited to card. Pls confirm when will I receive the credit in my credit card.           03:03 PM, 08th Nov                     User                    It’s showing returned in Splash website still I haven’t received the refund amount in credit card           03:03 PM, 08th Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           03:04 PM, 08th Nov                     User                    Yes           03:04 PM, 08th Nov                   Fauzan                   thank for holding up           03:05 PM, 08th Nov                     User                    Yes !! Wen would I receive the credit in my credit card           03:06 PM, 08th Nov                   Fauzan                   as per our records the refund has been done from our side on 7 Nov 2019 and it may take 4 to 15 working days to reflect on your account as per your bank norms           03:07 PM, 08th Nov                   Fauzan                   Is there anything else I can help you with?           03:07 PM, 08th Nov                     User                    Ok thank u           03:08 PM, 08th Nov                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           03:08 PM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/235772