Subject: Ticket Assigned - Conversation with Guest
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 08 Nov 2019 10:22:48 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Guest Guest                    Hi           01:57 PM, 08th Nov                   Fauzan                   Hi, Thank you for contacting us. Amir is here, How may I help you?           01:58 PM, 08th Nov                     Guest                    Last week on nov 2 i did an online order and i received a msg from my bank that the money was withdrawn. Later during the day i noticed that the items were not ordered and were still in the basket           01:59 PM, 08th Nov                     Guest                    I called the customer service, they said it's an error in the app and the money will be refunded within 5 days           01:59 PM, 08th Nov                     Guest                    But it's already been a week           01:59 PM, 08th Nov                   Fauzan                   Kindly provide us with the order number?           02:02 PM, 08t
 h Nov                   Fauzan                   or email ID?           02:04 PM, 08th Nov                     Guest                    But there's no order number as if was not processed           02:04 PM, 08th Nov                     Guest                    [email-masked]           02:04 PM, 08th Nov                   Fauzan                   Thank you Lina, Wait a while as we are looking into the issue.           02:05 PM, 08th Nov                     Guest                    Ok           02:05 PM, 08th Nov                   Fauzan                   We are unable to find any account registered with us with this email.           02:07 PM, 08th Nov                   Fauzan                   Kindly provide us an information attached to your account with us.           02:08 PM, 08th Nov                     Guest                    00971521515546           02:10 PM, 08th Nov                     Guest                    Or [email-masked]           02:10 PM, 08th Nov  
                    Guest                    Sorry this is the registred email           02:10 PM, 08th Nov                   Fauzan                   Thank you for your cooperation. Wait a moment, we are just back...           02:12 PM, 08th Nov                   Fauzan                   yes,           02:15 PM, 08th Nov                     Guest                    Yes           02:15 PM, 08th Nov                     Guest                    ?           02:15 PM, 08th Nov                   Fauzan                   As we can see here that you placed the order and we request from your bank to give the amount it deducted from your account but could not hand over to us due to communication problem so the order was not placed and your 168 AED are deducted and  are with your bank, Kindly contact your bank in this regard.           02:18 PM, 08th Nov                   Fauzan                   did you get the issue?           02:19 PM, 08th Nov                     Guest                    Y
 es           02:19 PM, 08th Nov                     Guest                    ok ill contact them           02:19 PM, 08th Nov                   Fauzan                   Thanks for understanding, if you want we can elaborate the issue to you further.           02:20 PM, 08th Nov                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           02:22 PM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/235714