Subject: Ticket Assigned - Conversation with marcoslevia
From: Lifestyle <[email-masked]>
To: [email-masked]
Date: Fri, 08 Nov 2019 09:44:37 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with marcoslevia marcoslevia                    hi           01:21 PM, 08th Nov                     marcoslevia                    Im facing issues to paid my order           01:21 PM, 08th Nov                     marcoslevia                    it doesnt allow me to add another card or to pay with my debit card which is already added           01:21 PM, 08th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           01:24 PM, 08th Nov                     marcoslevia                    Thanks Fauzan           01:24 PM, 08th Nov                   Fauzan                   can you please share the screenshot of the error           01:25 PM, 08th Nov                   Fauzan                   and your registered email           01:25 PM, 08th Nov                     marcoslevia                 
    ok sure           01:26 PM, 08th Nov                     marcoslevia                    [email-masked]           01:26 PM, 08th Nov                     marcoslevia                             01:26 PM, 08th Nov                     marcoslevia                    when I add the new card it just go directly to a blank page           01:26 PM, 08th Nov                   Fauzan                   Could you please try clearing the cookies and cache of your browser and then try making a purchase? See if that helps. Please let us know if the issue is still happening after following those steps. We will be happy to investigate further.           01:29 PM, 08th Nov                     marcoslevia                    we have try with two different computers, but well           01:29 PM, 08th Nov                     marcoslevia                    I ll try that           01:29 PM, 08th Nov                   Fauzan                   have you ever paid by the card           01:30 PM, 08t
 h Nov                     marcoslevia                    no           01:30 PM, 08th Nov                     marcoslevia                    its the first time we shop           01:30 PM, 08th Nov                     marcoslevia                    we tried with explorer bowser as well           01:31 PM, 08th Nov                     marcoslevia                    browser           01:31 PM, 08th Nov                   Fauzan                   we will raise a request to our relevant team to fix this issue and will update you on email           01:32 PM, 08th Nov                   Fauzan                   Is there anything else I can help you with?           01:37 PM, 08th Nov                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           01:40 PM, 08th Nov                   Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any una
 nswered query.           01:44 PM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/235674