Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 08 Nov 2019 09:28:17 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           01:14 PM, 08th Nov                   Bot                   Hi again!           01:14 PM, 08th Nov                     User                    If had  any size issue so can I exchange?           01:15 PM, 08th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           01:15 PM, 08th Nov                     User                    What about size replacement?           01:15 PM, 08th Nov                   Fauzan                   we are sorry as per company policy the exchange is not available           01:16 PM, 08th Nov                     User                    Okay           01:16 PM, 08th Nov                   Fauzan                   you can only return           01:17 PM, 08th Nov                   Fauzan                   Is there anything else I can help you with?           01:17 PM, 08th Nov                     User                    thanks           01:17 PM, 08th Nov                     User                    whats a return procedure!           01:17 PM, 08th Nov                   Fauzan                   · You can contact our customer support team on (800-775274)‎  to book a return and to be notified of the refund amount based on our return policy.  · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

· You can now drop off your return to any (splash) store across the UAE.  Here’s what you need to do.
 
· 

Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (splash) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.
 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           01:18 PM, 08th Nov                   Fauzan                   Is there anything else I can help you with?           01:25 PM, 08th Nov                     User                    Thank you           01:26 PM, 08th Nov                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           01:28 PM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/235661