Subject: Ticket Assigned - Conversation with Guest
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Fri, 08 Nov 2019 09:13:13 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Guest Guest                    Hello I bought a shoe that isn’t my size and would like to exchange it for the next size           01:01 PM, 08th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           01:01 PM, 08th Nov                     Guest                    I have already stated the I want to return it but I was wondering if I could go to the store and get the next size           01:01 PM, 08th Nov                   Fauzan                   Currently, you may exchange Shoemat  items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.
 
Wrong products delivered cannot be exchanged, however, a return and refund can be done.
 
You can return online purchases through the below three channels:

You can contact our customer support team on (800-74636278)‎ to book a return and to be notified of the refund amount based on our return policy.  You can now drop off your Centrepoint and Shoemart returns at any Centrepoint and Shoemart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.

You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           01:03 PM, 08th Nov                   Fauzan                   Is there anything else I can help you with?           01:06 PM, 08th Nov                     Guest                    Yes i would like to know if my order is still in store           01:08 PM, 08th Nov                     Guest                    I would like to return at Mirdif city center on Saturday           01:08 PM, 08th Nov                   Fauzan                   have you received  the order or nit           01:09 PM, 08th Nov                   Fauzan                   or Not           01:09 PM, 08th Nov                     Guest                    I have received it           01:09 PM, 08th Nov                   Fauzan                   so you can exchange at store           01:10 PM, 08th Nov                     Guest                    Ok thank you           01:10 PM, 08th Nov                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           01:11 PM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/235643