Subject: Ticket Assigned - Conversation with Ringing Watermelon
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Nov 2019 08:51:53 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ringing Watermelon Ringing Watermelon                    Hello           12:39 PM, 08th Nov                   Bot                   Hi again!           12:39 PM, 08th Nov                     Ringing Watermelon                    I received wrong order           12:39 PM, 08th Nov                     Ringing Watermelon                    Plz help           12:39 PM, 08th Nov                     Ringing Watermelon                    I want to know the exchange procedure           12:40 PM, 08th Nov                     Ringing Watermelon                    And refund procedure           12:40 PM, 08th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           12:41 PM, 08th Nov                   Fauzan                   Can you please share your order number           12:41 PM, 08th Nov                     Ringing Watermelon                    Sure           12:41 PM, 08th Nov                     Ringing Watermelon                    6449771517           12:42 PM, 08th Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           12:44 PM, 08th Nov                     Ringing Watermelon                    Ok           12:44 PM, 08th Nov                   Fauzan                   can you please tell us what is the wrong item that you have received           12:46 PM, 08th Nov                     Ringing Watermelon                    Sure           12:46 PM, 08th Nov                     Ringing Watermelon                    I ordered for purple color hand bag and i got silver color           12:46 PM, 08th Nov                     Ringing Watermelon                    Im very disappointed with           12:46 PM, 08th Nov                   Fauzan                   we are really sorry for the inconvenience           12:48 PM, 08th Nov                     Ringing Watermelon                    Ok           12:48 PM, 08th Nov                   Fauzan                   we have an easy return policy. You can return online purchases through the below three channels:

· You can contact our customer support team on 800-111-10CP (800-1111027)‎  to book a return and to be notified of the refund amount based on our return policy.  · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.
· You can now drop off your return to any (centrepoint) store across the KSA.  Here’s what you need to do.

· Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (centrepoint) store in the KSA.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           12:49 PM, 08th Nov                   Fauzan                   Is there anything else I can help you with?           12:50 PM, 08th Nov                     Ringing Watermelon                    No thank you sir           12:50 PM, 08th Nov                     Ringing Watermelon                    Very helpful           12:50 PM, 08th Nov                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           12:51 PM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/235613