Subject: Ticket Assigned - Conversation with Tapping Bicycle
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 08 Nov 2019 06:06:30 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Tapping Bicycle Tapping Bicycle                    Hello 
I have ordered and the money is deducted from my card but when I open my account to see the order there is no order and it is still in the basket 
Is my money going to go away that simple ??           09:48 AM, 08th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           09:50 AM, 08th Nov                   Fauzan                   Can you please share your  registered email address.           09:51 AM, 08th Nov                     Tapping Bicycle                    [email-masked]           09:51 AM, 08th Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           09:51 AM, 08th Nov                     Tapping Bicycle                    Ok           09:51 AM, 08th Nov                   Fauzan                   We would like to inform you that your payment for the order #8359691272 was not successful.  Please note when the transaction is not authorized, we are unable to capture the amount and the transaction amount is blocked by the card issuing bank which is then reversed back t
 o your account.           09:52 AM, 08th Nov                     Tapping Bicycle                    but it was deducted from my account           09:53 AM, 08th Nov                   Fauzan                   and of the money has not reversed to your account kindly check with your bank           09:53 AM, 08th Nov                   Fauzan                   Is there anything else I can help you with?           09:54 AM, 08th Nov                     Tapping Bicycle                             09:55 AM, 08th Nov                     Tapping Bicycle                    Her is a copy of the payment           09:56 AM, 08th Nov                   Fauzan                   the bank just blocked the amount and do do not transfer to our account           09:57 AM, 08th Nov                   Fauzan                   you can check with your bank to reverse the amount in your account           09:58 AM, 08th Nov                   Fauzan                   Is there anything else I can help you with?  
          10:00 AM, 08th Nov                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           10:04 AM, 08th Nov                   Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:06 AM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/235471