Subject: Ticket Assigned - Conversation with Squeaking Pen
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 08 Nov 2019 06:02:33 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Squeaking Pen Squeaking Pen                    Good morning           09:36 AM, 08th Nov                     Squeaking Pen                    I’ve received an email stating that one of the requested products (pair of shoes) of my online order has been canceled by max. Without stating the reason.
 
Then I received a text msg saying “We’ve canceled the products you’ve requested from order 9759598764. We look forward to seeing you again soon.

What does that mean? Is my entire order has been canceled or just the shoes?           09:38 AM, 08th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           09:38 AM, 08th Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           09:38 AM, 08th Nov                     Squeaking Pen                    Ok           09:39 AM, 08th Nov                   Fauzan                   thank you for holding up           09:40 AM, 08th Nov                   Fauzan                   your order has partially  cancelled due to one item is out of stock -Textured Slip-On Sports Shoes           09:40 AM, 08th Nov                     Squeaking Pen                    But the remaining products will be delivered?           09:41 AM, 08th Nov                   Fauzan                   and the remain order is shipped and it  will be delivered to you within 1-2 working days           09:41 AM, 08th Nov                     Squeaking Pen                    I thought the entire order is cancelled           09:42 AM, 08th Nov                   Fauzan                   no just one item           09:42 AM, 08th Nov                   Fauzan                   Is there anything else I can help you with?           09:42 AM, 08th Nov                     Squeaking Pen                    Can you tell me when the order will be delivered, I’ve placed the order yesterday before 12 pm. As my plane is on Sunday evening. I’m afraid the order comes after I leave Sharjah           09:44 AM, 08th Nov                   Fauzan                   will be delivered within 1-2 working days           09:45 AM, 08th Nov                   Fauzan                   Is there anything else I can help you with?           09:46 AM, 08th Nov                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           09:50 AM, 08th Nov                     Squeaking Pen                    When placing an order on Thursday morning, typically when it comes? Is Thursday among the 1-2 days or they start from Saturday?           09:51 AM, 08th Nov                   Fauzan                   we will try our best to deliver the order as soon as possible           09:54 AM, 08th Nov                   Fauzan                   Is there anything else I can help you with?           09:57 AM, 08th Nov                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           09:59 AM, 08th Nov                   Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:02 AM, 08th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/235465