Subject: RE: issue with order number: 6444429000
From: Malik Ismail <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 7 Nov 2019 09:29:02 +0000

Hi Seeta,

The refund processed by finance on 26th Sep. Please advise customer to share bank statement to check with bank.

Kind Regards,
Malik Ismail
From: Seeta Seeta [mailto:[email-masked]]
Sent: Thursday, November 07, 2019 1:12 PM
To: Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: issue with order number: 6444429000

External email sender, please take precaution.
Hi Malik,

With the reference order number: 6444429000<callto:6443151739>, In this case customer cancelled the order and we have also cancelled the authorisation. However customer is claiming that he has not received any refund yet.

Now customer is chasing us for the refund. Could you please look into this case and assist us with the same.

Awaiting for your response.

Regards,
Seeta Kunwar
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