Subject: issue with order number: 6444429000
From: Seeta Seeta <[email-masked]>
To: malik ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 7 Nov 2019 02:11:33 -0700 (MST)

Hi Malik, 

With the reference order number: [ callto:6443151739 | 6444429000 ] , In this case customer cancelled the order and we have also cancelled the authorisation. However customer is claiming that he has not received any refund yet. 

Now customer is chasing us for the refund. Could you please look into this case and assist us with the same. 

Awaiting for your response. 

Regards, 
Seeta Kunwar