Subject: Ticket Assigned - Conversation with User
From: Shoemart <[email-masked]>
To: [email-masked]
Date: Wed, 06 Nov 2019 17:40:02 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           08:51 PM, 06th Nov                   Bot                   Hi again!           08:51 PM, 06th Nov                   Bot                   Please enter your name           08:51 PM, 06th Nov                     User                    Jessica           08:52 PM, 06th Nov                   Bot                   Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question.           08:52 PM, 06th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           08:52 PM, 06th Nov                     User                    If I want to order an item online can you please deliver it tomorrow morning?           08:52 PM, 06th Nov                     User                    I dont live in UAE but my family does and they are coming to Beirut           08:53 PM, 06th Nov                     User                    Tomorrow           08:53 PM, 06th Nov                   Fauzan                   Orders placed before 12:00 PM on business days, will be delivered the same day to select locations in Dubai, Sharjah and Ajman. You’ll need to pay an additional AED 18 to enjoy Same Day Delivery.

Orders placed before 3:30 PM from Saturday to Thursday will be delivered the next business day, while orders placed after 3:30 PM (and all day Friday) will be delivered in 2-3 business days.

Delivery will take a little longer if it is to one of these areas.           08:58 PM, 06th Nov                   Fauzan                   Is there anything else I can help you with?           09:04 PM, 06th Nov                     User                    I will place the order now then           09:06 PM, 06th Nov                     User                    So ill secure the delivery tomorrow           09:06 PM, 06th Nov                     User                    Thank you for ur help           09:06 PM, 06th Nov                   Fauzan                   yes if you order 12.00PM           09:08 PM, 06th Nov                   Fauzan                   Is there anything else I can help you with?           09:10 PM, 06th Nov                     User                    I placed the order now           09:14 PM, 06th Nov                     User                    I will tell them that tomorrow it will be delivered at 12:00 pm           09:14 PM, 06th Nov                     User                    Right?           09:14 PM, 06th Nov                   Fauzan                   have you select the same day delivery           09:14 PM, 06th Nov                   Fauzan                   and paid the delivery charge of same day delivery           09:15 PM, 06th Nov                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           09:17 PM, 06th Nov                     User                    They charged me with delivery but i dont know if same day           09:17 PM, 06th Nov                     User                    Do u want the receipt?           09:18 PM, 06th Nov                     User                    To see           09:18 PM, 06th Nov                   Fauzan                   can you please share the order no           09:18 PM, 06th Nov                     User                             09:19 PM, 06th Nov                     User                             09:19 PM, 06th Nov                   Fauzan                   as per the details is not same day delivery it will be delivered within 2-3 days           09:27 PM, 06th Nov                     User                    How can we fix it           09:27 PM, 06th Nov                     User                    I didnt get a same day Delivery option           09:28 PM, 06th Nov                   Fauzan                   please make sure that your address is covering the same day delivery           09:29 PM, 06th Nov                     User                    Can you please leave a note           09:29 PM, 06th Nov                     User                    On the order number           09:29 PM, 06th Nov                     User                    That its urgent to deliver tomorrow           09:30 PM, 06th Nov                   Fauzan                   ok i will do that but i can not promise you that it will be delivered tomorrow           09:32 PM, 06th Nov                     User                    Thank you so much . Please leave a note that they are traveling same day and they need the package           09:34 PM, 06th Nov                     User                    Thank you for ur help fauzan           09:34 PM, 06th Nov                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           09:39 PM, 06th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/233056