Subject: Ticket Assigned - Conversation with Roasting Fish
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 06 Nov 2019 15:48:44 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Roasting Fish Roasting Fish                    Hello good day! I already received my first order unfortunately the dress i ordered for my baby is small. Whats the process of exchanging the item to bigger size?           07:42 PM, 06th Nov                   Bot                   Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question.           07:42 PM, 06th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           07:43 PM, 06th Nov                   Fauzan                   In the meantime, an exchange is not available at www.centrepointstores.com/. You can return online purchases through the below three channels:  · You can contact our customer support team on 800-111-10CP (800-1111027)‎ to book a return and to be notified of the refund amount based on our return policy.  · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

· You can now drop off your return to any (centrepoint) store across the KSA.  Here’s what you need to do.
 
Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (centrepoint) store in the KSA.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           07:44 PM, 06th Nov                   Fauzan                   Is there anything else I can help you with?           07:44 PM, 06th Nov                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           07:46 PM, 06th Nov                   Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:48 PM, 06th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/232832