Subject: Issue with order number : 6443151739
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 6 Nov 2019 06:27:45 -0700 (MST)

Hi Team, 

With the reference order number: 6443151739, customer asked us to cancel the order as it was taking too much time for delivery, However the agent has cancelled the order but the cancellation has failed. 

We have also raised Jira for this issue with reference number : REL-/REL-69786, over there we have received below update: 

Cancellation can not be initiated from Hybris as it is under processing in CONLOC WH , please ask CONLOC WH team to capture reason and do short pick for cancellation OR ship these items then you can create RMA. 

INVOICE_NBR ITEM_ID INVOICE_QTY CANCEL_QTY DISTRIBUTED_UNIT_QTY SHIP_QTY 
6443151739 161196583 1 0 1 0 
6443151739 161427408 1 0 1 0 

Could you please look into this case on priority basis as the case is pending since long time. 

Awaiting for your response. 

Regards, 
Seeta Kunwar