Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 06 Nov 2019 08:45:29 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hello my order number 6448617503 not ready to collect from store from 16 days my complaint no is 215375 please advise my order status urgently           12:02 PM, 06th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           12:18 PM, 06th Nov                   Fauzan                   sorry for the delay in response           12:19 PM, 06th Nov                     User                    yes kindly update status           12:19 PM, 06th Nov                   Fauzan                   we are sorry for the delay in delivery           12:19 PM, 06th Nov                     User                    not delivery its a pickup from store           12:20 PM, 06th Nov                     User                    why order not ready for pickup in store from last 16 
 days we are waiting           12:20 PM, 06th Nov                   Fauzan                   we will raise a request to our relevant team to deliver the order as soon as possible and we will update you on email           12:20 PM, 06th Nov                     User                    please update me the ststus now           12:20 PM, 06th Nov                     User                    i already raised complain 1 week back no rsponse from your team is this centerpoint service           12:21 PM, 06th Nov                     User                    complaint no. is 215375 ask your manager to call me now           12:21 PM, 06th Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           12:25 PM, 06th Nov                   Fauzan                   we are really sorry for the inconvenience and delay           12:26 PM, 06th Nov                   Fauzan                   we will raise a request to our relevant team 
 to deliver the order as soon as possible and we will update you on email and will update you on email           12:26 PM, 06th Nov                     User                    tell me one thing only           12:27 PM, 06th Nov                     User                    what happend /what is status of complaint no 215375           12:27 PM, 06th Nov                   Fauzan                   is still pending we will raise this case again to do the needful           12:35 PM, 06th Nov                   Fauzan                   and we sincerely apologise for this delay           12:35 PM, 06th Nov                     User                    ok i m waiting an answer by today otherwise cancel the order i can go and buy from store easily. I order online to pick from store nthis is not a delivery to my home           12:36 PM, 06th Nov                   Fauzan                   we will try our best to solve the issue           12:40 PM, 06th Nov                   Fauzan                   
 Is there anything else I can help you with?           12:40 PM, 06th Nov                     User                    thanks take  care have a nice day           12:41 PM, 06th Nov                   Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           12:45 PM, 06th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/231778