Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 06 Nov 2019 08:41:54 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Morning           11:18 AM, 06th Nov                     User                    why has be order been canceled?           11:18 AM, 06th Nov                     User                    after been advised to cancel previous order and redo it coz you do not amend existing orders.           11:19 AM, 06th Nov                     User                    this is quite unfair . And nobody is telling me why yet the money was deducted from my account           11:19 AM, 06th Nov                   Abdelkrim                   Hello! Sorry for the late reply!           11:36 AM, 06th Nov                   Fauzan                   Can you please share your order number or registered email address.           11:56 AM, 06th Nov                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           12:01 PM, 06th Nov                     User                    9758889065 [email-masked]           12:06 PM, 06th Nov                     User                    written emails to to the support center           12:06 PM, 06th Nov                     User                             12:06 PM, 06th Nov                     User                    Last I checked Fauzan said , would look into it. Nothing was said about cancellation. I was wondering why their was a delay in delivery           12:08 PM, 06th Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           12:10 PM, 06th Nov                     User                    Yes please           12:12 PM, 06th Nov                     User                    then why was it cancelled?           12:12 PM, 06th Nov                   Fauzan                   thank you for holding up           12:13 PM, 06th Nov                   Fauzan                   as per our records we have partially cancelled for one item Textured Lace-Up Sneakers due to the item is out of stock           12:14 PM, 06th Nov                   Fauzan                   and we are really sorry for the inconvenience           12:14 PM, 06th Nov                   Fauzan                   and the refund will be done within 1-2 days and it may take additional 4-15 working days to reflect to your account as per your bank norms           12:15 PM, 06th Nov                   Fauzan                   Is there anything else I can help you with?           12:17 PM, 06th Nov                     User                    Why didn’t anyone bother to tell me that? And as you can see it’s not specific to the text I got.           12:18 PM, 06th Nov                     User                    So when is the remaining half of the order expected delivery ?           12:19 PM, 06th Nov                     User                    Honestly find that hard to believe coz your still advertising it on your website           12:22 PM, 06th Nov                     User                             12:22 PM, 06th Nov                   Fauzan                   we are really sorry for the inconvenience that caused we will raise a request to our relevant team to investigate in this case and we will update you on email as soon as possible           12:24 PM, 06th Nov                   Fauzan                   can you please share your email address           12:24 PM, 06th Nov                     User                    For the 3rd time my email is [email-masked]           12:26 PM, 06th Nov                     User                    why is the item still in ur website if it’s out of stock?           12:26 PM, 06th Nov                   Fauzan                   we will check this with it and will update you as soon as possible           12:27 PM, 06th Nov                   Fauzan                   Is there anything else I can help you with?           12:35 PM, 06th Nov                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           12:39 PM, 06th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/231769