Subject: New Reply Received - Late Delivery # 9758889065
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 06 Nov 2019 08:35:34 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Late Delivery # 9758889065  Ticket comment <div>Are you guys for real????</div>
<div><br></div>
<div><br></div>
<div><br></div>
<img class="ymail-preserve-class inline-image-guid-0DB624AF-C746-4B73-83C6-DE7A9E838346 rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA2MTIxMTIzNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.zCdN9POHDnDtPeAUg4EEDxBpuNT3SGzxwgwhY2Kby0c" alt="Inline image" style="width: 100%; ;"><div><br></div>
<img class="ymail-preserve-class inline-image-guid-20487120-32EB-4648-A8C2-B61CCFC1734A rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA2MTIxMTIzNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.xRiI5O6J9Tr76nbCeSL5sz46hu4vDCE6xZ_uBInott4" alt="Inline image" style="width: 100%; ;"><div><br></div>
<img class="ymail-preserve-class inline-image-guid-C8BEEFEC-B0E7-4F3F-BEDB-C0EDF30D6D34 rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA2MTIxMTIzNiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.0Qn9aOEFmuY4nPC0Rt788WlLe9zy2s4bfzOED-pt_es" alt="Inline image" style="width: 100%; ;"><div><br></div>
<span id="yahoo-rte-cursor-span"></span><br><br><br><a href="https://overview.mail.yahoo.com/?.src=iOS" rel="noreferrer">Sent from Yahoo Mail for iPhone</a><br><br><div class="yahoo-quoted-begin" style="font-size: 15px; color: #715FFA; padding-top: 15px; margin-top: 0"></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wednesday, November 6, 2019, 11:27 AM, Miriam shivachi &lt;[email-masked]&gt; wrote:</div>
<blockquote class="iosymail">
<div id="yiv4962398056"><div>
<div>What is happening???  Can some please give a straight answer?</div>
<div><br></div>
<div><br></div>
<img class="yiv4962398056ymail-preserve-class yiv4962398056inline-image-guid-62B86516-8429-4D56-AFB4-2508B3F0459A yiv4962398056rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA2MTIxMTI0OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.OkRA9qS7N9hGjj6rYp9_Bgdas4IfI0c4kv6PgNtvspE" alt="Inline image" style="width:100%;"><div><br></div>
<img class="yiv4962398056ymail-preserve-class yiv4962398056inline-image-guid-7AE4B938-5648-4220-B72C-E2F1E898EA19 yiv4962398056rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA2MTIxMTI0NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.EsqjcCttZKA0JBer0ayBgc-ojKLF7YYl31koIdm4FZU" alt="Inline image" style="width:100%;"><div><br></div>
<img class="yiv4962398056ymail-preserve-class yiv4962398056inline-image-guid-F1D3B36A-38A6-4C79-B5BB-B40E8A6EDDBC yiv4962398056rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA2MTIxMTI0MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.F7m8CwpuCw8zQVbVjdXCwDer9UQu1E9OhiXUflZFCME" alt="Inline image" style="width:100%;"><div><br></div>
<img class="yiv4962398056ymail-preserve-class yiv4962398056inline-image-guid-A2348402-DDE9-461D-A9BF-A237980E6AD2 yiv4962398056rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA2MTIxMTI0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.GMicUd37WbBr6M6pJNVC8X17bWDGPDvYGDhWu0TWUvk" alt="Inline image" style="width:100%;"><div><br></div>
<img class="yiv4962398056ymail-preserve-class yiv4962398056inline-image-guid-DA2727C6-7D10-4C07-9EE9-4F4EDF243D80 yiv4962398056rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA2MTIxMTI0MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QNVRotjjkBVUXedzniOea72V5VZGB3pTr0zGjIre3rU" alt="Inline image" style="width:100%;"><div><br></div>
<img class="yiv4962398056ymail-preserve-class yiv4962398056inline-image-guid-4D808485-1647-4574-9BD9-DDF0B095A958 yiv4962398056rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA2MTIxMTIzOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.Xqo_qzvSR9Elsgc8i7eCSJvMQNhaLOPgR7Yxvrv8mbU" alt="Inline image" style="width:100%;"><div><br></div>
<img class="yiv4962398056ymail-preserve-class yiv4962398056inline-image-guid-5A591784-11BF-4076-9EAE-085E5482F76D yiv4962398056rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA2MTIxMTIzOCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.W1vsT3-eWiUWNrZNVb9c3nEnoJQQQ7FsBIdOP9heq2s" alt="Inline image" style="width:100%;"><div><br></div>
<img class="yiv4962398056ymail-preserve-class yiv4962398056inline-image-guid-B26C3D2A-09E6-4E57-A20B-B7835278154B yiv4962398056rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA2MTIxMTIzNywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.yEn7uzBQGwYO8YJZ87jUTmcC4Os-fJj-KsDL4LjIQd4" alt="Inline image" style="width:100%;"><div><br></div>
<img class="yiv4962398056ymail-preserve-class yiv4962398056inline-image-guid-2ACAC13C-5D8F-4214-A152-965D52561A62 yiv4962398056rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA2MTIxMTI1NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.OCn2pswHs0kX5eWSwkiH5HVlGfCu8fiIQHubWq9qUnM" alt="Inline image" style="width:100%;"><div><br></div>
<img class="yiv4962398056ymail-preserve-class yiv4962398056inline-image-guid-9C3C1289-3922-4E95-A194-4B4A5D1E8F1E yiv4962398056rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA2MTIxMTI1NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.dxTTdCHm7qZLYxUYSdBN-T2BPz-e0XFfB53-NVa3ueI" alt="Inline image" style="width:100%;"><div><br></div>
<img class="yiv4962398056ymail-preserve-class yiv4962398056inline-image-guid-8FC0C7B5-6370-4FF2-8398-092C28BA7FC4 yiv4962398056rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA2MTIxMTI1OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.7iGXwKKljxH8Y42M5n0S5FxG88KUXF3KlZzZ0Yfn2yM" alt="Inline image" style="width:100%;"><div><br></div>
<img class="yiv4962398056ymail-preserve-class yiv4962398056inline-image-guid-F9C2F81F-9FAB-4DDA-BB93-F5E61E63B383 yiv4962398056rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA2MTIxMTI2MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.y7ct6Ee2w7h3lItMQBojyUvLrozykrbUtLKXi3YxvHs" alt="Inline image" style="width:100%;"><div><br></div>
<span id="yiv4962398056yahoo-rte-cursor-span"></span><br><br><br><a rel="noreferrer" target="_blank" href="https://overview.mail.yahoo.com/?.src=iOS">Sent from Yahoo Mail for iPhone</a><br><br><div class="yiv4962398056yqt3528297074" id="yiv4962398056yqt49803">
<div class="yiv4962398056yahoo-quoted-begin" style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0;">On Wednesday, November 6, 2019, 11:16 AM, Miriam shivachi &lt;[email-masked]&gt; wrote:</div>
<blockquote class="yiv4962398056iosymail">
<div id="yiv4962398056"><div>
I just got a text message that my order has been cancelled for what reason? I wanted to make an amendment on a previous order and was advised to cancel and redo the order. <div><br></div>
<div>What’s is the reason for cancellation of this particular order? I did not request for it. And it had been deducted from my Visa card.<br><div><br></div>
<div><br></div>
<div>
<div><br></div>
<img class="yiv4962398056ymail-preserve-class yiv4962398056inline-image-guid-31D8A4FB-CE17-4AFA-BAE4-E2A84E424469 yiv4962398056rte-inline-saved-image" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzA2MTIxMTI1MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.kQosloIrxun-qe9AZqtdPD2MBKaaD-OT1GPnVl07YKE" alt="Inline image" style="width:100%;"><div><br></div>
<span id="yiv4962398056yahoo-rte-cursor-span"></span><br><br><br><a rel="noreferrer" target="_blank" href="https://overview.mail.yahoo.com/?.src=iOS">Sent from Yahoo Mail for iPhone</a><br><br><div class="yiv4962398056yqt2412160447" id="yiv4962398056yqt59193">
<div class="yiv4962398056yahoo-quoted-begin" style="font-size:15px;color:#715FFA;padding-top:15px;margin-top:0;">On Tuesday, November 5, 2019, 10:44 PM, Centrepoint &lt;[email-masked]&gt; wrote:</div>
<blockquote class="yiv4962398056iosymail">
<div id="yiv4962398056"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px;">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px;">
<div dir="ltr">Dear Customer,<br><br>Thank you for your patience. This email is following your complaint about delay in your order (Order# 9758889065).<br><br>We would like to sincerely apologise for this delay. We have investigated the problem, and our warehouse is working to rectify this problem shortly.<br><br>We expect to have an answer for you on this within 3 days.<br><br>We understand that you expect a high level of service from our company, and we are very sorry that on this occasion we did not live up to the high standards. Kindly allow us 3 days to get back to you on this.<br><br>Thank you for your patience and continued cooperation.</div>
<div dir="ltr"><br></div>
<div dir="ltr"><br></div>
<div dir="ltr">Your Friends,</div>
<div dir="ltr">The Support Team.</div>
</div>

<br>

</div></div>
<blockquote></blockquote>
</blockquote>
</div>
</div>
</div>
</div></div>
<blockquote></blockquote>
</blockquote>
</div>
</div></div>
<blockquote></blockquote>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/230976