Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 06 Nov 2019 07:53:13 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           11:20 AM, 06th Nov                     User                    I want to know why the order no. 9759356586 was cancelled?           11:21 AM, 06th Nov                     User                    when I will receive the refund?           11:21 AM, 06th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           11:36 AM, 06th Nov                   Fauzan                   sorry for the delay in response           11:36 AM, 06th Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           11:36 AM, 06th Nov                   Fauzan                   we are really sorry for the inconvenience that caused           11:40 AM, 06th Nov                   Fauzan                   you
 r order is cancelled due to the item is out of stock and we are really sorry for this           11:41 AM, 06th Nov                   Fauzan                   and the refund  has been done from our side on 6 Nov it may take additional 4 to 15 working days as per your bank norms           11:42 AM, 06th Nov                   Fauzan                   Is there anything else I can help you with?           11:42 AM, 06th Nov                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           11:45 AM, 06th Nov                   Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           11:52 AM, 06th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/231649