Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 05 Nov 2019 09:15:40 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           12:34 PM, 05th Nov                     User                    Bi would like to know the status of mu order           12:34 PM, 05th Nov                     User                    Order no 9759247470           12:35 PM, 05th Nov                     User                    And when it will be ready for collection           12:35 PM, 05th Nov                     User                    As I’m flying on November 7th           12:36 PM, 05th Nov                     User                    Day after tomorrow out if the country           12:36 PM, 05th Nov                     User                    Plz help me out as I want to take the stuff with me           12:38 PM, 05th Nov                   Fauzan                   Hi, I'm Fauzan with you           12:44 PM, 05th Nov                   Fauzan                   sorry for the delay           12:45 PM, 05th Nov                   Fauzan                   We will surely help you out...wait for a while.           12:45 PM, 05th Nov                   Fauzan                   Your order 9759247470 is under shipment process and it will be delivered to within 2-3 working days after it is shipped.           12:47 PM, 05th Nov                     User                    Well i never asked for it to be shipped           12:53 PM, 05th Nov                     User                    I choose an option for click and collect           12:53 PM, 05th Nov                     User                    And on Thursday November 7th I’m flying           12:53 PM, 05th Nov                     User                    If it won’t be ready by tomorrow no one will be able to even pick it           12:54 PM, 05th Nov                     User                    I need to pick the order by tomorrow           12:55 PM, 05th Nov                     User                    As I believe normally it takes 2-3 business days to collect the order           12:56 PM, 05th Nov                     User                    Sunday was the first working day as i placed an order on Saturday night           12:56 PM, 05th Nov                     User                    I have courier tracking number 975924747010010001           01:04 PM, 05th Nov                   Fauzan                   click and collect takes 3-5 days to reach store           01:04 PM, 05th Nov                     User                    if this can help to see the status for order and if u can make it reach to the store           01:05 PM, 05th Nov                   Fauzan                   in this case when click and collect order we can not track the tracking id.           01:05 PM, 05th Nov                     User                    Well thanks for the help I hope i get a message by tomorrow otherwise it will be all wasted as I’m flying out on Thursday morning and i order the stuff for my family           01:07 PM, 05th Nov                   Fauzan                   we are really sorry for the delay           01:08 PM, 05th Nov                   Fauzan                   your order is under shipping to the store and it will be ready for collection within 1-2 working days           01:08 PM, 05th Nov                   Fauzan                   Is there anything else I can help you with?           01:08 PM, 05th Nov                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           01:12 PM, 05th Nov                   Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:15 PM, 05th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/229748