Subject: Fwd: Arabic Language Test - MOHD RAIHAN
From: HR Livesalesman <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Tue, 5 Nov 2019 01:52:47 -0700 (MST)

Hi Team, 

Please evaluate the test. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

= 

		Foreign Language Screening Test 	Name 	MOHD RAIHAN 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First I'll apologize for delay and accept my mistakes and try to convince him that the mistake happened due to some of the unprecedent technical issue and it won't happen again and then I'll try to convince him not to cancel his order and to compensate inconvenience caused to him I'll give him 200 ml soft drink free of cost(whose cost I personally bears ) and than I tried never to repeat such mistake again.... 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I basically belongs to Kannauj District of Uttar Pradesh... 
I have done my schooling from UP Madsra Board Lucknow ....and than took admission in Jamia Millia Islamia University New Delhi for my Bachelor degree and did my bachelor in BA(Hons) Arabic ... 
thereafter I joined Accenture pvt. ltd(at Google Client) as 'Process Associate' in Hyderabad and working till now and having around 11 months of experience...... 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	
خدمة العملاء الجيدة هي مجرد خدمة مرضية مقدمة للعملاء ..... في حين أن خدمة العملاء العظمى تعني خدمة العملاء مع بعض الجهود الإضافية مثل التسليم المبكر والسلوك المهذب للغاية. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	.١.أنا شخص صابر الذي يكمل كل غاية لخدمة الزبائن 
. 
٢.حينما أتكلم أي شخص أكلم معه كل انهماك. 
٣.حاملا التوجه والتنبه لخدمة الزبائن 
٤.حينما اقدم اي شي أمام شخص أبين كل جهات 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	قد زورت قبل اسبوع إلى حيدرآباد هي مدينة هامة تقع في جنوب 
الهند ذات ثقافة مختلفة من غير مناطق الهندية هي عاصمة تلنقانة هي من أهم مدن الهند من حيث التطور والنمو والحداثة هي من أهم مدن الهند حيث التكنولوجيا تعتبر حيدرآباد ثاني أكبر ولاية من حيث التكنولوجيا بعد بنغلور، وهي ايضا شهيرة جدا باعتبارالتاريخ القديم وتحتضن من أهم وأقدم الجامعات الهندية، مثلا الجامعه العثمانية وفيها أكبر شركة للإنتاج السنمائ تقال راموجي فلم ستي ولها ايضا المباني القديمة مثلا القلعة غولكنده وشارمنار ،وبحيرة حسين ساغر ولها ايضا اتاريخ قديم للإسلام وقد امتزجت الماكولات والمشروبات من العرب والايران بسبب الملوك الإسلامي هذه مدينة ذات وجه وذات ثقافة غزيرة..