Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 05 Nov 2019 06:53:14 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi, why cant I select the Click and Collect Option during checkout?           10:05 AM, 05th Nov                     User                    Is SM10 promo code on footwears valid now?           10:06 AM, 05th Nov                   Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           10:07 AM, 05th Nov                   Fauzan                   please make sure that the all products that you are trying to buy are eligible for click and collect order           10:08 AM, 05th Nov                     User                    Books and footwear are eligible for click and collect, right?           10:09 AM, 05th Nov                   Fauzan                   as i mentioned above not all books and footwear are eligible for click and collect           10:11 AM, 05th Nov           
           User                    ok           10:12 AM, 05th Nov                   Fauzan                   you can check that on the product page on right side           10:12 AM, 05th Nov                     User                    Is SM10 promo code on footwears valid now?           10:12 AM, 05th Nov                   Fauzan                   sorry the voucher was Only valid from 10/2/19 to 10/31/19.           10:13 AM, 05th Nov                   Fauzan                   Is there anything else I can help you with?           10:13 AM, 05th Nov                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           10:16 AM, 05th Nov                     User                    I got a notification on 4th november on centerpoint app mentioning that the SM10 Promocode for additional 10% discount on footwears           10:17 AM, 05th Nov                   Fauzan                   can you please share the screen shot of that           10:
 18 AM, 05th Nov                     User                    ok           10:19 AM, 05th Nov                     User                             10:22 AM, 05th Nov                   Fauzan                   May I request you to please stay on-hold while I retrieve the information.           10:24 AM, 05th Nov                     User                    ok           10:26 AM, 05th Nov                   Fauzan                   Thank you for holding up           10:30 AM, 05th Nov                   Fauzan                   we are sorry for the inconvenience           10:30 AM, 05th Nov                   Fauzan                   we will raised a request to our relevant to check on this and we will update you on your email           10:31 AM, 05th Nov                   Fauzan                   can you please share your email address           10:33 AM, 05th Nov                     User                    [email-masked]           10:36 AM, 05th Nov                   Fauzan        
            Thank you for providing us the details           10:38 AM, 05th Nov                   Fauzan                   we will update you as we get the update           10:39 AM, 05th Nov                     User                    cant i avail this offer now? i have to order now before the items are out of stock           10:39 AM, 05th Nov                   Fauzan                   we are really sorry for this           10:41 AM, 05th Nov                   Fauzan                   as the voucher was Only valid from 10/2/19 to 10/31/19.           10:41 AM, 05th Nov                     User                    ok           10:41 AM, 05th Nov                   Fauzan                   but we will raised this issue to check on this           10:42 AM, 05th Nov                   Fauzan                   Is there anything else I can help you with?           10:46 AM, 05th Nov                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?   
         10:49 AM, 05th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/229489