Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 04 Nov 2019 12:46:43 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           04:12 PM, 04th Nov                     User                    My order arrived the next day or placing the order           04:12 PM, 04th Nov                     User                    i.e. Last wednesday           04:12 PM, 04th Nov                     User                    30th October           04:12 PM, 04th Nov                     User                    However the order status in app is still Processing and not yet “Delivered”           04:13 PM, 04th Nov                     User                    And I actually want to place an exchange request for the shoes (one of the 4 items I ordered)           04:13 PM, 04th Nov                     User                    Since they are large size           04:13 PM, 04th Nov                     User                    I want a size 38           04:13 PM, 04th Nov                   Fauzan                   Hello           04:14 PM, 04th Nov                   Fauzan                   Amir is here to help you           04:14 PM, 04th Nov                   Fauzan                   OK we will raise it to the concerned department           04:15 PM, 04th Nov                   Fauzan                   and the status will be updated           04:16 PM, 04th Nov                     User                    But it’s been5 days           04:16 PM, 04th Nov                     User                    I will lose the exchange request time           04:16 PM, 04th Nov                     User                    plus it is too much to a delay for me           04:17 PM, 04th Nov                     User                    Fetchr was very quick to deliver it immediately           04:17 PM, 04th Nov                   Fauzan                   KIndly provide us with your order number.           04:17 PM, 04th Nov                     User                    It’s a bug in your system           04:17 PM, 04th Nov                     User                    Kind get it updated manually from your technical department           04:17 PM, 04th Nov                     User                    9758827221           04:18 PM, 04th Nov                     User                    i sent an email too yesterday via this support but no reply           04:18 PM, 04th Nov                     User                    You must not have the email if you cannot respond within time           04:19 PM, 04th Nov                     User                    its the 6th day today and I am waiting for order status to update           04:19 PM, 04th Nov                   Fauzan                   We will consider your suggestions           04:19 PM, 04th Nov                   Fauzan                   to improve the services           04:20 PM, 04th Nov                     User                    Fetchr has already updated the delivery on its website that it was delivered on 30th october           04:20 PM, 04th Nov                     User                    The shopping and delivery was done in a day and I must wait for a week to be able to make a exchange request for wrong size coz system is not smart enough to update ?           04:21 PM, 04th Nov                     User                    Please get it updated urgently asap and follow up with the department           04:22 PM, 04th Nov                     User                    , not just forward to concerned department           04:22 PM, 04th Nov                     User                    You have 14 days refund/ exchange policy and 6 days gone due to system error           04:22 PM, 04th Nov                     User                    I don’t want to live with large sized shoes, also I want to get the correct size asap           04:23 PM, 04th Nov                   Fauzan                   We are sorry for the inconvenience caused           04:25 PM, 04th Nov                   Fauzan                   We are raising it and you will be able to exchange within the given time.           04:27 PM, 04th Nov                   Fauzan                   Is there anything else I can help you with?           04:35 PM, 04th Nov                     User                    Please email me once status is updated           04:36 PM, 04th Nov                     User                    how long will it take           04:36 PM, 04th Nov                     User                    it is not about being able to exchange in given time           04:36 PM, 04th Nov                     User                    i have a vacation to take and was hoping to use the shoes           04:36 PM, 04th Nov                     User                    there is no complaint request no noted           04:37 PM, 04th Nov                     User                    no progress informed           04:37 PM, 04th Nov                   Fauzan                   it will be updated within 1-2 working days and we are really sorry for the inconvenience           04:37 PM, 04th Nov                   Fauzan                   Is there anything else I can help you with?           04:41 PM, 04th Nov                   Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           04:43 PM, 04th Nov                   Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:46 PM, 04th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/228236