Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 04 Nov 2019 09:09:05 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           12:25 PM, 04th Nov                   User                    I was disconnected           12:25 PM, 04th Nov                   User                    Smiles already mencyoned that Merchant needs to be provide the PIN           12:26 PM, 04th Nov                   User                    which in Babyshop in this case           12:26 PM, 04th Nov                 Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           12:26 PM, 04th Nov                   User                    I was tring to sorted out Pn code for Gift Voucher           12:27 PM, 04th Nov                   User                    Can you see the history of my conversation           12:27 PM, 04th Nov                 Fauzan                   May I request you to please stay on-hold while I retrie
 ve the information.           12:27 PM, 04th Nov                   User                    ok           12:28 PM, 04th Nov                 Fauzan                   Thank you for holding up           12:30 PM, 04th Nov                   User                    np           12:30 PM, 04th Nov                 Fauzan                   we would like to inform you that this gift card is only redeemable at babyshop store not on online shopping           12:31 PM, 04th Nov                 Fauzan                   Is there anything else I can help you with?           12:32 PM, 04th Nov                 Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           12:37 PM, 04th Nov                   User                    oh .. i was informed earlier that I could redeem it online ..           12:40 PM, 04th Nov                   User                    thts why I have purchased that           12:40 PM, 04th Nov                   User                    c
 ant u provide the 4 digit pin code so i can redeem here           12:45 PM, 04th Nov                   User                    I believe babyshop has a uniqie pin code           12:45 PM, 04th Nov                 Fauzan                   we are sorry each gift card has its own pin card           12:49 PM, 04th Nov                 Fauzan                   and we are not have the access to know the pin of the card           12:49 PM, 04th Nov                   User                    so when I go to the shop how they will be able to identify the PIN number?           12:52 PM, 04th Nov                 Fauzan                   it will work at store without in           12:54 PM, 04th Nov                 Fauzan                   PIN           12:54 PM, 04th Nov                   User                    ic           12:55 PM, 04th Nov                 Fauzan                   Is there anything else I can help you with?           12:56 PM, 04th Nov                 Fauzan                   
 Hi, I'm not getting a response from you. Are we still connected?           01:06 PM, 04th Nov                 Fauzan                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:08 PM, 04th Nov                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/227742