Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 04 Nov 2019 08:56:06 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           12:28 PM, 04th Nov                   User                    i want to return an item from  Order #9758746186           12:30 PM, 04th Nov                   User                    can you guys change the status as delivered, i have received the item since couple of days but the order still shows processing           12:31 PM, 04th Nov                   User                    ???           12:32 PM, 04th Nov                   User                    still 4 mins not over?           12:37 PM, 04th Nov                 Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           12:37 PM, 04th Nov                   User                    thanks           12:37 PM, 04th Nov                 Fauzan                   we are really sorry for the delay in response          
  12:37 PM, 04th Nov                 Fauzan                   May I request you to please stay on-hold while I retrieve the information.           12:38 PM, 04th Nov                   User                    ok           12:38 PM, 04th Nov                   User                    i am here           12:38 PM, 04th Nov                 Fauzan                   Thank you for holding up           12:40 PM, 04th Nov                 Fauzan                   we are sorry for the inconvenience           12:40 PM, 04th Nov                 Fauzan                   we will raised a request to our relevant team to update the status as soon as possible           12:40 PM, 04th Nov                   User                    ok           12:41 PM, 04th Nov                   User                    i want to return an item n dont want to cross the timeframe to return           12:42 PM, 04th Nov                 Fauzan                   you will be able to return within 14 days from the date when we 
 update the status           12:45 PM, 04th Nov                 Fauzan                   Is there anything else I can help you with?           12:48 PM, 04th Nov                 Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           12:53 PM, 04th Nov                 Fauzan                   It was a pleasure assisting you. Thank you for shopping with us.           12:55 PM, 04th Nov                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/227721