Subject: Arabic Language Test - Mahmoud Kamel
From: Urvika Chaudhary <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: HR Livesalesman <[email-masked]>, Seeta Seeta <[email-masked]>, deeksha <[email-masked]>
Date: Mon, 4 Nov 2019 00:56:23 -0700 (MST)

Hi 

Please evaluate this candidate 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "HR Livesalesman" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Monday, November 4, 2019 1:24:38 PM 
Subject: Fwd: Arabic Language Test - Mahmoud Kamel 

Hi Seeta, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd. 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	Mahmoud Kamel 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I will apologize for the inconvenience and I will do one of 2 things depending on the customer's manners while speaking: 
1) If he is easy going I will admit that I made a mistake and I will urge the workers that we need to deliver it in the next 15 minutes. 

2)If he is aggressive I will say that the the Motorcycle got broke on the way and somebody else is already on his way, and promise to cancel delivery charges for delay. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Mahmoud Ahmed Kamel, 26 years old from Egypt, Business Adminstration bachelor degree holder. 

Worked in some fields including sales, customer care, teaching. 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	خدمه العملاء الجيده هي التي تقوم فيها حرفيا بعملك عن طريق تلقي الطلب أو الشكوه من العميل و حلها له ثم تنتقل لما بعده. 

الممتازه هي استشعار من طبقة الصوت و اسلوب العميل نوع شخصية العميل و اعطائه شعور انه يكلم صديق و بعد حل مشكلته او استقبال طلبه نصحه بما يجب عمله المرات القادمه لتجنب نفس المشكله و اظهار استعداد الشركه لمساعدته في اي شئ لاحقا. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	- بسبب سفري و الحياه في اكثر من بلد سابقا شخصيتي لينه و استطيع التعامل مع جميع الاعمار ايا كانت وجهته الاجتماعيه او الدينيه 

- العمل سابقا في هذا المجال 

- الالتزام و الجديه وقت العمل و حب تعلم كل ما هو جديد و اتقانه 

- الامانه و الاعتراف بخطأ اذا اخطأت في شئ و ثقافة الاعتذار 

- اتقاني للغه ثالثه "البرتغاليه" فمن الممكن ان اكون مفيدا في اعمال اخري هنا للمنشأة. 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	سافرت البرازيل و عملت هناك كمتطوع في فريق تسويق لمنشأه خيريه غير حكوميه لأكثر من شهرين. 

سافرت و بقيت مع عمي في الولايات المتحده الأمريكيه و عملت معه في محله لبيع ادوات تجميل و عطور و كنت مسؤلا عن تلقي المكالمات الهاتفيه و الطلبات و الاستفسارات عن طريق البريد الالكتروني. و كان هذا بولاية نيو جيرسي ثم انتقلت لفرع اخر بولاية ويسكنسن. 

- سافرت و عملت بالصين في العاصمه بكين كمدرس للغه الانجليزيه قبل قدومي للهند لمدة ثلاثة أشهر.