Subject: Ticket Assigned - Conversation with User
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 04 Nov 2019 06:56:54 +0000

Hi Fauzan Musalman,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           10:19 AM, 04th Nov                 Fauzan                   Hi, Thank you for contacting us. I'm Fauzan . I will be happy to help you.           10:20 AM, 04th Nov                   User                    hi           10:20 AM, 04th Nov                 Fauzan                   Hi How may I help You?           10:20 AM, 04th Nov                   User                    im trying to buy online and im not able to select the store in SAHARA CENTER for the click and collect option           10:21 AM, 04th Nov                   User                    it was working last week           10:21 AM, 04th Nov                   User                    but yesterday and today its still not working           10:21 AM, 04th Nov                 Fauzan                   May I request you to please stay on-hold while I retrieve th
 e information.           10:22 AM, 04th Nov                   User                    yes sure           10:23 AM, 04th Nov                 Fauzan                   thank you for holding up           10:24 AM, 04th Nov                 Fauzan                   as i check the Sahara Centre, Ground Floor, Sharjah, United Arab Emirates. it is available for click and collect orders           10:24 AM, 04th Nov                   User                             10:25 AM, 04th Nov                   User                    its not available to select           10:25 AM, 04th Nov                   User                    it was working about 1 week ago im always buying from here           10:26 AM, 04th Nov                 Fauzan                   we are sorry for this inconvenience           10:28 AM, 04th Nov                   User                    how can this be fixed           10:28 AM, 04th Nov                 Fauzan                   the splash store is now not available for click a
 nd collect           10:29 AM, 04th Nov                   User                    why is that ?           10:29 AM, 04th Nov                   User                    when i called the store and asked the manager           10:30 AM, 04th Nov                   User                    he said they are accepting orders           10:30 AM, 04th Nov                   User                    ?           10:33 AM, 04th Nov                 Fauzan                   we are sorry as per our records  the splash store on sahara centre currently not available for click and collect           10:34 AM, 04th Nov                 Fauzan                   Is there anything else I can help you with?           10:35 AM, 04th Nov                 Fauzan                   Hi, I'm not getting a response from you. Are we still connected?           10:40 AM, 04th Nov                   User                    when will this store  be added back to the list           10:41 AM, 04th Nov                 Fauzan    
                we are really sorry for this we do not have the actual time           10:47 AM, 04th Nov                 Fauzan                   Is there anything else I can help you with?           10:52 AM, 04th Nov                                      View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/227507