Subject: Fwd: LSM Joining Case Test - SHAHID ASHRAFI
From: Urvika Chaudhary <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, HR Livesalesman <[email-masked]>
Date: Sun, 3 Nov 2019 23:49:10 -0700 (MST)

Please evaluate 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "deeksha" <[email-masked]> 
To: "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Monday, November 4, 2019 12:10:51 PM 
Subject: Fwd: LSM Joining Case Test - SHAHID ASHRAFI 

Please get this checked internally 

Sent from my iPhone 

Begin forwarded message: 

From: SHAHID ASHRAFI < [ mailto:[email-masked] | [email-masked] ] > 
Date: 4 November 2019 at 11:55:52 GMT+5:30 
To: [ mailto:[email-masked] | [email-masked] ] , [ mailto:[email-masked] | [email-masked] ] , [ mailto:[email-masked] | 
[email-masked] ] , [ mailto:[email-masked] | [email-masked] ] , [ mailto:[email-masked] | 
[email-masked] ] , [ mailto:[email-masked] | [email-masked] ] 
Subject: Re: LSM Joining Case Test - SHAHID ASHRAFI 

BQ_BEGIN

	
	
			LSM Joining Case Test 
		
	Name 	SHAHID ASHRAFI 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9560416260 
	Which blurb would you select? 	Blurb 2 
	Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	In Blurb 2 customer is asking about when he/she receive the tickets and in our mail we provided right answer , he/she will receive the tickets in the week leading up to the event . 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Conceptually good customer service and delivering great customer service in that , In the former you are probably only keeping your customers satisfied, while in the later , you are not only keeping customers satisfied , you are also keeping them loyal. 	

	
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